Major Responsibilities:

Establishes goals and implements strategies for the recruitment, retention and recognition of volunteers.Recruits and screens volunteers to participate in the hospice volunteer program.Coordinates volunteer recruitment activities through contact with community organizations.Develops, implements and conducts hospice volunteer orientation and training program for all new volunteers and conducts in-service education programs for all Hospice volunteers in accordance with the hospice Conditions of Participation.Coordinates the placement of volunteers in various aspects of the hospice program as requested by the hospice staff.Communicates with the hospice patient and family members about the availability, use, and benefits of utilizing a volunteer when appropriateMaintains up-to-date volunteer database including volunteer lists, availability, and assignments.Supervises and evaluate all volunteer staff involved in the hospice program.Ensures documentation of interactions between the volunteer and the patients to coordinate care, maintain time and service records. Provides reports and supporting documentation of volunteer activities needed to meet the 5% minimum standard outlined in the Conditions of Participation.Participates as a member of the interdisciplinary team to effectively assess and coordinate patient plan of care. Assists in the development of services, resources and programs along with appropriate policies and protocol.

Licensure, Registration, and/or Certification Required:

A valid drivers license issued by the Division of Motor Vehicles.

Education Required:

Associate's Degree in Business, orAssociate's Degree in Classical Humanities, orAssociate's Degree in Communications, orAssociate's Degree in Health Care Administration.

Experience Required:

Typically requires 2 years of experience in hospice, volunteer work, healthcare, or leadership role.Previous experience as a volunteer leader for non-profit is preferred.    

Knowledge, Skills & Abilities Required:

Knowledge in program development and management.Knowledge in group activity and related program services.Excellent communication (oral and written) skills, including public speakingNetworking, sales, marketing and customer services experience a plusOrganizational skillsOutgoing as this role is out in the assigned territory doing recruiting, networking, training and home visits.Ability to train adultsAble to work both as part of a team and independentlyMust possess and provide proof of a valid Wisconsin Driver License and a registered, functional car with adequate insurance coverage.

Physical Requirements and Working Conditions:

Must be able to sit, stand, and walk for prolonged periods in order to analyze and prepare information.Must have the physical agility to move about in confined spaces, including bending, kneeling, squatting and occasionally reaching one or both arms over the head.Must be able to concentrate on minute detail with frequent interruptions.Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.