The Volunteer Program Coordinator will serve as an expert and trusted advisor in their role – serving volunteers, employees, leaders and patients by identifying, prioritizing, designing and delivering a transformative volunteer experience. An essential role of the Volunteer Program Coordinator is to build a highly collaborative and engaged partnership with impacted parties, considering the impact of their role in creating a better experience for patients, colleagues, caregivers and the community. The Coordinator will bring a mindset of “yes”, a spirit of collaboration, curiosity and design thinking. This individual seeks and creates highly effective relationship with community members, volunteers, leaders and the areas of the organization served by volunteers. 

KNOWLEDGE/EXPERIENCE: Two or more years’ experience working with educational processes or human resources processes required. Two or more years’ experience working with volunteers preferred. Experience working in a healthcare organization strongly preferred.

EDUCATION: Bachelor’s degree required.

LICENSE/CERTIFICATION/REGISTRY: current American Heart Association BLS preferred; Current AHA BLS required within 3 months of hire.

Key functions of the role include but are not limited to:

Collaborates with the Volunteer Program Supervisor and Leadership Team to review, identify, and develop volunteer opportunities. Assists with recruitment of volunteers through relationship building with area organizations. Coordinates placements for individuals throughout the organization. Answers questions, explain processes, and provides feedback between both staff and potential volunteers.  Displays attributes of respect, caring and loving kindness during the pre-employment period, proactively providing information and paperwork, facilitating community and organizational connections, and sharing resources within the community and the organization, to volunteers. Assists with facilitation of onboarding education for volunteers. Maintain requirements and processes that all volunteers are treated as staff regarding onboarding and training.  Maintains credentialing documentation. Manage office operational functions such as approving bi-weekly timesheets, approve or forward applications, request background checks, collaborate with Employee Health regarding documentation required, and prepare annual reporting results for accreditation requirements Coordinates documentation in a timely manner for onboarding and off boarding processes within multiple electronic platforms, such as Microsoft Excel, Microsoft Word, Power Point, the learning management system, and human resources information systems Provides input, insight and creative feedback in the development of websites, pamphlets, flyers, email instructions and resource materials, tools and packets. Assists with electronic and in-person meeting coordination to include: scheduling, inviting, arranging follow up and facilitation of connection to resources. Guides volunteers to connections of desired resources for support, learning and development. Solicits feedback for volunteer performance reviews. Develops and maintains annual performance reviews for volunteers, training received, and opportunities for advancement – with potential to become paid staff. Provides positive or improvement feedback, and treats volunteers with respect by showing recognition of their value for staff and leadership. Oversees the coordination, implementation and promotion of recognition for volunteers including annual event and appreciation. These include but are not limited to theme and venue selection, mailings, advertisements, and promotional products seen by SPH staff, volunteers, and community members. Generates interest and enthusiasm for area citizens to become involved with SPH  References and assists with developing policies, procedures, and uses processes to ensure consistent and accurate responses to employee and volunteer related issues and inquiries Collaborates on development of new volunteer program(s) to: Allow students or community members, interested in health care or beyond, the opportunity to gain firsthand experience in a field of interest, both clinical and non-clinical Provide learning opportunities such as application of coursework, development of leadership skills, social skills, and general work ethic or work experience Provide engagement between the organization and the community with area high schools, 4-H programs, home school associations, HOSA – Future Healthcare Professionals, Retiree programs and other diverse programs in the community Collaborates on expansion through Allied volunteer program to: Allow area non-profits, interested in health care or beyond, the opportunity to gain firsthand experience or exposure in health care while expanding their programs with SPH programs Provide and support engagement between SPH and community non-profits Strives to continuously develop own capabilities and to maintain knowledge of national trends in the domain or expertise: Develop and maintain via Microsoft Teams information regarding Short-Term Housing available to St Peter’s traveling and newly hired employees. Serves as primary contact to community members interested in the process and maintains information on an annual basis. Develops and maintains via Microsoft Teams information regarding tourism within the Helena community and surrounding areas for recruiters to use for new staff possibilities.