**Primary City/State:** Phoenix, Arizona **Department Name:** Volunteer Svcs-Hosp **Work Shift:** Day **Job Category:** Clinical Support You have a place in the health care industry. If you’re looking to leverage your abilities to make a real difference – and real change in the health care industry – you belong at Banner Health. Apply today. This position is responsible for managing, coordinating, and administering the volunteer program for Banner University Medical Center Phoenix which includes managing, recruiting, training, scheduling and evaluating a diverse group of volunteers in accordance with organizational vision, mission and philosophy. Additional duties will include daily rounding and recognition, organizing volunteer schedules, building and maintaining relationships with all hospital departments who support volunteers. **Location** : Banner University Medical Center Phoenix 1111 E McDowell Rd Phoenix, AZ 85006 **Schedule/Shift:** Full Time 40/hours a week - Monday-Friday 8:30AM-4:30PM, with flexibility to accommodate events and other business needs University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics. POSITION SUMMARY This position is responsible for managing, coordinating, and administering volunteer program(s) for an assigned facility or campus, which includes managing, recruiting, training, scheduling and evaluating a diverse group of volunteers in accordance with organizational vision, mission and philosophy. This position promotes and supports volunteerism through community programs and partnerships. CORE FUNCTIONS 1. Selects, orients, trains, schedules and evaluates volunteers in applicable Volunteer Services areas. Maintains volunteer staff files as required, including service hours, annual evaluations and in-service training and education. May supervise part-time support staff, providing for leadership and growth opportunities. 2. Develops and implements recruitment, retention and recognition strategies to achieve annual department goals. Designs and implements innovative programs in support of the strategic plan. 3. Oversees and supervises community volunteers and associated in-service programs. Manages volunteer resources and people to achieve the program goals and provide support to Banner programs. 4. Manages and facilitates volunteer training and educational processes. Insures that all volunteers receive service descriptions, training checklists and on-the-job training in their assigned service areas. Completes annual safety education and yearly evaluations for all volunteers. 5. Manages, prepares, and maintains appropriate and accurate statistical data, volunteer files, and program information. Oversees and assures the documentation and maintenance of appropriate statistics, accurate volunteer file maintenance, and compliance with all regulatory and/or accreditation requirements. 6. Manages and facilitates volunteer program development in new service areas by working closely with internal departments to identify areas of opportunity. 7. Participates in/on a variety of committees, teams, and/or other related groups in order to receive and/or convey information. 8. May perform specialized functions based on assigned area of responsibility. 9. This position is responsible for managing applicable volunteer program(s), including the recruitment, application review, interviewing, and orientation of volunteers. This position participates in daily operational activities and coordinates the scheduling of volunteers to ensure the smooth operation of volunteer services. Internal customers include employees and volunteers. External customers include patients, family members, potential volunteers, and the community-at-large. MINIMUM QUALIFICATIONS Knowledge of applicable principles and practices as normally obtained through the completion of a Bachelor’s Degree or equivalent and a working knowledge of program management principles and practices as normally demonstrated through a minimum of three years relevant experience. Must have excellent oral, written and interpersonal communication skills to effectively interact and provide assistance to a diverse group of individuals. Must have a working knowledge of personal software packages. Skilled in handling multiple tasks simultaneously. Must have the ability to organize, prioritize and multi-task workload in a fast paced environment. Proficient use of written language in composing a variety of presentations, policies, procedures, and other applicable communication pieces. Skilled in maintaining composure and professional demeanor in difficult and stressful situations. PREFERRED QUALIFICATIONS Prior experience working with volunteers in an oversight capacity. Additional related education and/or experience preferred. **EEO Statement:** EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo) Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy) EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability