Job Purpose & Scope Develops and implements fraud prevention functions and strategies. Leverages fraud prevention domain experience with analytic expertise, to provide timely and actionable business intelligence to management regarding emerging trends with strategies to improve business performance. Essential Job Functions Manages and directs the day-to-day activities of Fraud Analysts and Specialists ensuring alerts are reviewed in a timely manner. Interprets trend analytics based on a broad variety of data sources to identify and implement solutions to reduce fraud exposure. Provides guidance to the Fraud Analysts and Specialists to help identify unusual and potentially fraudulent activity. Oversees processing of alerts and reviews for incidents described within the Bank's Fraud Risk Management Program. Develops, implements, and improves comprehensive fraud detection strategies and authorization decision rules that balance fraud loss with client experience. Conducts quality reviews while providing coaching and feedback to fraud staff. Assesses emerging fraud trends, external threats, and proactive identification of control deficiencies to align fraud exposures to the Bank’s risk appetite thresholds. Collaborates with stakeholders and business partners to lead and promote efforts to address any control gaps. Provides on-going tracking and monitoring of performance of the rules, behaviors, and fraud models. Collaborates with the Fraud Investigations team to identify analyst and specialist coaching opportunities and engages the fraud team to ensure optimal performance. Reviews escalated fraud alerts from fraud staff and determines additional actions or next steps. Advises management on fraud related incidents and influences process change. Acts as a fraud subject matter expert on relevant regulations and policies, may network with industry contacts to gain competitive insights and best practices. Responds to moderately complex fraud claims/inquiries, service requests, suggestions, and complaints received from internal lines of business. Conducts complex analysis, tasks, and ad-hoc reporting to prevent, detect, and record fraudulent activity. Provides input and assists in the development and improvement of processes and procedures related to Fraud Prevention. Works with internal partners and external vendors to validate, tune, and improve fraud monitoring technologies. Performs fraud alert reviews derived from alert and non-alert based sources, such as incident reports submitted by Bank employees, as necessary. Performs and supports the work of Fraud Risk Management leadership while performing other duties as assigned. Assists other teams within Corporate Security & Investigations, as necessary. Regularly exercises discretion and judgment in the performance of essential job functions. Maintains good punctuality and attendance to work. Follows Bank policy, procedures, and guidelines. Knowledge, Skills & Abilities Knowledge of banking laws and regulations. Knowledge of investigations and investigative techniques using the Internet, public websites and third-party repositories. Ability to communicate effectively both verbally and in writing, including ability to present case facts to management. Ability to speak clearly and persuasively in positive and negative situations. Ability to communicate effectively with all levels of management and staff. Ability to multi-task, follow up on tasks, prioritize work projects, and meet exacting deadlines. Ability to work effectively both in a team environment and independently without supervision. Ability to manage, lead, and mentor staff. Ability to continuously build knowledge and skills. Ability to maintain confidentiality. Ability to read and analyze data to detect suspicious behavior. Ability to demonstrate effective organizational, time management and project management skills. Ability to maintain attention to detail. Ability to work effectively and demonstrate flexibility in a continually changing environment. Ability to work extended hours to accomplish work goals and objectives. Ability to travel on company business, including occasional overnight travel or extended trips, both throughout and outside of the company’s footprint. Skill in using computer, including advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. Basic Qualifications Bachelor’s degree or commensurate work experience required. Minimum of three (3) years’ experience in fraud prevention, bank security, audit, and/or Bank Secrecy Act reporting, required. Minimum of two (2) years of financial institution work experience, required. Minimum of two (2) years of supervisory work experience, preferred. Professional Certification (i.e., CFE, CFCI) or other related certifications, or willingness to obtain, preferred. Job Expectations Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #DNP EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.