The opportunity
Lead our new Healthcare Liability Claim team including managing the operational and technical work of the team and development of best practices to ensure consistent and best in class claim handling for Healthcare Liability. This role will be responsible for developing strong internal and external relationships, fostering a team-oriented and high performing culture and collaboration with the business leaders and other internal stakeholders. We are looking for a strong leader who can build and manage a team commensurate with our expected growth in this line of business.
Primary Responsibilities
• Establish methods and procedures to manage, supervise, and direct the claims operations in a cost-effective manner
•Set department goals and policies in conjunction with business plans to ensure objectives are met
•Identify, analyze, recommend and implement process improvements in functional areas
•Achieve specific key performance indicators and strive to find better ways to improve overall service delivery
•Act as a critical point of escalation on complex, denied or pending claims
•Maintain current knowledge of products and services to provide direction and respond to issues
•Cultivate positive relationships with internal and external customers to accomplish organizational goals
•Assess present and future resource needs for employees and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce
•Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility
Required Education
• Bachelor's Degree or equivalent combination of education and work experience
Required Experience
• 10+ years relevant experience
Preferred Competencies/Skills
•Guide team to properly document investigation findings and preserve evidence in accordance with internal and external laws and procedures
•Quickly change direction when working on multiple projects or issues
•Guide team to properly document investigation findings and preserve evidence in accordance with internal and external laws and procedures
•Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
•Assume a methodical approach to a given situation and develop a systematic procedure as a response
•Develop effective negotiation strategies and prepare a plan of action
•Build and capitalize on beneficial internal and external relationships including competitors
•Coach and encourage employees towards continuously improving performance and mentor team with feedback, on-the-job skill enhancement opportunities and career advice
•Establish constructive and cooperative working relationships and open lines of communication
•Utilize effective communication skills to influence and persuade decision makers
•Identify and appreciate the broad perspective and how it relates to smaller details
•Utilize motivational, inspirational and enthusiastic approach to leading team
Preferred Experience
• Experience leading an insurance claims function
•experience managing or leading others
•increasing levels of responsibility
Preferred Knowledge
• Advanced working knowledge of current and possible future policies, practices, trends, technology and information affecting the business and organization; knows how the business works
•Advanced working knowledge of relevant claims legal and technical knowledge for all US jurisdictions
•Advanced working knowledge of insurance policy and contract language
•Advanced working knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and coordination of people and resources
QBE Cultural DNA
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.
We’re an international insurer that’s building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.
And our people will be at the center of our success. We’re proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.
With more than 12,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
We believe this is our moment: What if it was yours too?
Your career at QBE — let’s make it happen!
https://www.linkedin.com/company/qbe-north-america/
US Only - Travel Frequency
• Frequent (approximately 10+ trips annually)
US Only - Physical Demands
• General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.
US Only - Disclaimer
• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Job Type
• Manager
Global Disclaimer
• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
Inclusion of Diversity
At QBE, we are deeply committed to fostering an inclusive workplace where each person is valued and respected for their authentic selves. If you require any assistance, such as alternative interview accommodations during the recruitment process, please do not hesitate to inform our Talent Acquisition team.
Compensation
Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs
Annual Salary Range: $146,000 - $220,000
AL, AR, AZ, CO (Remote), DE, FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX (Remote, Plano), UT, VA, VT, WI, WV and WY
* * * * *
Annual Salary Range: $161,000 - $242,000
CA (Remote, Fresno, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA
* * * * *
Annual Salary Range: $183,000 - $275,000
NJ and New York City NY
Benefit Highlights
You are more than your work – and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance.
At QBE, we understand that exceptional employee benefits go beyond mere coverage and compensation. We recognize the importance of flexibility in the work environment to promote a healthy balance, and we are committed to facilitating personal and professional integration for our employees. That's why we offer the opportunity for hybrid work arrangements.
If this role necessitates a hybrid working model, candidates must be open to attending the office 8-12 days per month. This approach ensures a collaborative and supportive work environment where team members can come together to innovate and drive success.
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.