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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Customer Centric Reliability Engineering (CCRE) organization is looking for a VP, SRE to lead its SRE organization. 

Our ideal candidate combines deep technical knowledge, strong software engineering leadership and customer compassion craftign and build availability focused solutions to enable Salesforce, its customers (and their customers) to be continuously available.  You have successfully run, and grown 100+ person global teams.

To be successful, you have lived experiences leading large culture transformations and role transformations. Salesforce has adopted a Service Ownership culture, but is still very much on that journey. You will play the most visible role in this continued transformation, as this transformation will define the future of SRE.  To be successful, you are a domain authority in different SRE models and will define the SRE strategy for Salesforce.  You have a long track record of building ‘first-of-its-kind’ teams and making them successful.

You are most comfortable operating in an environment where outcomes are measured and the data is a crucial part of the narrative.  You are setting up a new organization, with new charters and where success will naturally be measured and aligned to the metrics that matter. 

You iterate quickly, learn and iterate again.  You consistently break through obstacles, work horizontally, and turn “hard, sophisticated” problems into bite-sized tractable solutions that find ways to deliver measured value quickly.  Communication is a strength, both written and in person. Your executive presence is comfortable and articulate because you regularly work with these customers.  You are a phenomenal leader who develops their team to do great things and you encourage those around you.  

Responsibilities

Give to the overall ambitious strategy of Salesforce’s extraordinary SRE organization. 

Lead and grow a global team of nearly 100 SRE team members,  striven to conquer the challenge of running and scaling Salesforce’s platform and services

Hire first of its kind reliability experts with a strong software engineering background (object oriented programming).  Hire and build out small, specialized teams to embed with service owners and direct delivery against an availability backlog

Deeply understand the technical strategy, elbows in, across the breadth of your engagements.  You have high context of your customer’s reliability risks, are accountable for the strategy and consistently tie your outcomes to flagship metrics

Own, innovate and build programs, software solutions, process innovations, and analytics that drive improvements to the availability, scalability, latency, and efficiency of Salesforce’s products and services

Work multi-functionally in close partnership with Cloud  leads from technologies up and down Salesforce’s very tall and deep stack to guide Salesforce to build fast, reliable and durable production systems.

Develop strategic directions, workforce allocations, organizational structures and tactical execution plans for the reliability teams within each product group.

Serve as a trusted technical advisor and Salesforce’s authority on the reliability of sophisticated systems including recommending and delivering on the infrastructure layout to scale the products ensuring resilience and efficiency

Develop a broader strategy to ensure deep engagement with Salesforce’s software development leadership teams to deliver the best-in-class reliability engineering.

Inspire innovation and new thinking to increase long-term feature velocity while meeting reliability targets.

Achieve the otherwise unachievable, all with the resources, support, talent and consideration of one of the world’s most highly-regarded brands and companies.

 

Minimum Qualifications

15 plus years of proven experience leading software engineering teams (python, java, go-lang etc)

Experience forming software engineering SRE teams from the ground up

Direct experience forming different engagement models and track record of working horizontally to deliver measured success

Technical engineering leader, with depth to be accountable for the design of reliability solutions delivered across Salesforce.

Observability and telemetry expert

Organizational design and construction expertise

  

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $ to $.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.