About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Vice President of Go-To-Market & Customer Migration reports directly to the Senior Vice President of Corporate Strategy, Go-To-Market (GTM) & Operations and is accountable for delivering highly effective & efficient GTM strategies for Lumen’s product, sales & marketing functions. The role is directly responsible for innovating & overseeing Lumen’s GTM approach, building a highly repeatable GTM strategies for net new sales, expansion sales, and customer migrations, while ensuring highly effective product, sales and marketing content is built and leveraged across the end-to-end sales & customer lifecycle.  

The ideal candidate will lead with Lumen’s cultural attributes top of mind, be highly collaborative, have intimate knowledge of commercial strategy, enterprise product management, product marketing & sales enablement, and have a deep understanding of the end-to-end B2B commercial process required to drive positive impact across all aspects of sales growth. 

The Main Responsibilities Recruit, hire, build out and oversee Lumen’s GTM & Customer Migration team, inclusive of GTM program managers, customer migration program specialists, and GTM business analysis.Lead and oversee the continuous improvement of Lumen’s GTM process by developing and monitoring GTM key performance indicators (KPIs) that provide actionable insights & improvement recommendations to product, sales, marketing and executive leadership team; lead the operationalization and deployment of recommended improvements.Develop, launch and oversee Lumen’s Customer Migration Factory, a highly repeatable and scalable migration program to help accelerate customer’s movement from legacy to strategic Lumen solutions. Oversee the development of all necessary sales and customer migration content. Establish migration KPIs that enable senior leadership to track & monitor migration progress.Guide and govern all key aspects of GTM success, including the delivery and use of repeatable and scalable product sales guidance and supporting bill of materials content. Partner closely with Lumen’s SVP of Product Management, SVP of Segments, senior product leadership, product marketing leadership, and the SVP of Sales Enablement & Operations to ensure a One Lumen approach to all aspects Go-to-market, inclusive of establishing a clear GTM strategies and deliverables.Head strategic planning for GTM and Customer Migrations, inclusive of recommending improvement strategies for product and sales execution. Facilitate the adjustment and enhancement of GTM KPIs as necessary to better assess performance and adjust ongoing GTM strategies & programs as needed.Lead, mentor, model, coach and develop a high-performing GTM & Customer Migration team. Foster a culture of continuous improvement and data-driven decision-making.What We Look For in a Candidate

•    Bachelor's degree in business administration, or related field; MBA preferred.
•    15+ years of experience in GTM or related product, sales or marketing experience, with at least 5-7 years in a leadership role.
•    Strong, proven expertise in building and leading with data and GTM performance metrics.
•    Proven experience managing complex customer migrations and/or equivalent sale programs
•    Exceptional analytical skills with the ability to translate complex data into actionable insights.
•    Excellent leadership and team management skills.
•    Strong presentation, communication and collaboration abilities, with a focus on cross-functional partnerships.
•    Experience in budget management and resource allocation.

Legal Statements

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Compensation  The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$167,580 - $223,440 in these states: AR  ID  KY  LA  ME  MS  NE  SC  SD 
$176,400 - $235,200 in these states: AL  AZ  FL  GA  IA  IN  KS  MO  MT  ND  NM  OH  OK  PA  TN  UT  VT  WI  WV  WY 
$185,220 - $246,960 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$194,040 - $258,720 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 335820

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Application Deadline
01/11/2025