Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Job Summary

As part of the Technology Operations Organization, the Vice President of Operations Systems and Automation is responsible for overseeing initiatives to drive operational scale, responsiveness, reliability, team collaboration and service enablement by implementing systems and automation. The team will collaborate across customer care, product, CTIO and network services to integrate internal OSS/BSS platforms, ISP/OSP network elements, customer facing products and ticketing systems. This leader will drive the adoption of automation tools and technologies to streamline service management processes and will identify areas for process automation and implement solutions to reduce manual effort and improve efficiency. The VP’s leadership and expertise will be critical in maintaining a strong foundation for system reliability and performance while enabling a superior customer experience.

 

Responsibilities Integrate OSS/BSS platforms, ISP/OSP network elements, customer facing products and ticketing systems to proactively detect and route service impacting issues to appropriate teams. Develop platforms that provide visualizations and correlations of key systems metrics to isolate and pinpoint performance and customer impacting issues. Speed incident response by developing diagnostic tools to assess severity and business impact of potential issues in the technology operating environment. Improve incident communications by automating manual tasks and integrating collaboration tools Identify opportunities for automation across service management processes, including incident triage, mitigation, root cause analysis, and resolution. Implement tools and scripts that can be used to mitigate common problems and manage customer traffic across redundant paths. Design and implement network automation and orchestration solutions using tools like Ansible, Python, or SDN technologies. Streamline network provisioning, configuration management, and repetitive tasks to improve efficiency and reduce manual errors. Leverage AI and ML algorithms to analyze service data and identify patterns, trends, and opportunities for improvement. Implement AI and automation solutions to reduce operational costs and improve productivity. Implement best practices for software development, including Agile methodologies and DevOps principles. Work with Team Lead / Product Management to define, prioritize, and ensure a ready backlog of work for an agile product team, accept technical output, and focuses on achievement of defined outcomes. Provide leadership and guidance to the Software Development, Service Desk, ITSM, Analytics, and Ticketing Tool Management teams to ensure alignment with organizational goals. Manage vendor and service providers to ensure deliverables meet commitments Manage P&L for technology operations along with budgeting and planning of capital projects Build and develop multi-year strategic plan driving implementation and innovation to achieve full automation of Technology Operations. Qualifications

 

Bachelor’s degree in Technology, Engineering or related field of study. A Master's degree is preferred Minimum fifteen years’ industry experience, with a minimum ten years of leadership experience, specifically within a 24/7 operations; Previous experience leading a large-scale service delivery organization is required Experience with business process improvement methodologies such as Kaizen and/or Six Sigma Expert level experience in Network Operations including risk management and compliance, with experience leveraging analytics, tools and process improvement methodologies to optimize performance Experience develop and deploying automation leveraging artificial Intelligence (AI) and machine learning In-depth knowledge of ITIL framework and certification is highly desirable Design and implement network automation and orchestration solutions using tools like Ansible, Python, or SDN technologies. Streamline network provisioning, configuration management, and repetitive tasks to improve efficiency and reduce manual errors Experience leading automation projects and teams in complex capital automation projects Demonstrated experience in change management and leadership in a DevOps model for both cloud and on-premise platforms Experience implementing and overseeing configuration management tools and processes for large enterprise that delivers technology  Comprehensive knowledge of industry regulations, compliance frameworks, and data privacy laws Exceptional leadership, communication, and interpersonal skills with a track record of building and motivating high-performance teams Strong analytical and problem-solving abilities, with a results-oriented approach to decision-making Ability to collaborate effectively with cross-functional teams and manage vendor relationships

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

 

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This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $178,500.00 - $255,000.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.