Location- Remote, USA
Level - Senior Leader
Department - Customer
Benefits - Benefits and Rewards
DEI - Ideagen and DEI
Salary - To be discussed at the next stage of the process
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick.
So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.
Every day millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximize their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.
We are seeking a VP of Renewals to drive customer retention, satisfaction, and growth within Ideagen's existing customer base in region.
ResponsibilitiesLead the renewals organization, overseeing a growing team focused on maximizing revenue retention, minimizing churn, and expanding customer relationships. The VP will work cross-functionally with Sales, Customer Success, Professional Services, Product, and Marketing teams to ensure a seamless customer experience and the continued success of our solutions.
• Develop and implement a comprehensive, regional renewals strategy that aligns with the company's goals and growth targets.
• Lead and manage the end-to-end renewals process to ensure high retention rates and customer satisfaction.
• Establish and refine renewals metrics, KPIs, and processes to maximise renewal rates and customer lifetime value.
• Drive initiatives aimed at minimizing churn, expanding customer relationships, and ensuring long-term satisfaction with the company’s SaaS products.
• Identify and mitigate renewal risks early by working closely with Customer Success and Support teams to resolve customer issues.
• Collaborate with Sales and Account Management teams to identify upsell, cross-sell, and expansion opportunities during the renewal process
• Develop a deep understanding of customer needs, challenges, and goals to offer tailored solutions and improve overall retention.
• Partner closely with the Sales, Marketing, Product, and Customer Success teams to ensure seamless integration across the customer lifecycle.
• Utilize data and analytics to monitor the performance of the renewals team, track renewal trends, and make informed decisions.
• Develop regular reports and dashboards to measure team performance, customer satisfaction, and overall retention metrics.
• Leverage CRM and renewal management tools to automate and streamline processes and improve operational efficiency.
• Requisite experience in SaaS, with a proven track record in customer retention, renewals, or customer success.
• Relevant leadership experience managing high-performing teams, ideally in a SaaS or technology-driven environment.
• In-depth understanding of SaaS business models, subscription economics, and customer lifecycle management.
• Strong leadership and people management skills, with the ability to inspire, motivate, and develop teams.
• Proven ability to implement and scale successful renewals strategies in a fast-paced, high-growth environment.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to analyse and interpret data to drive decision-making and improve performance.
• Expertise in CRM systems (e.g., Salesforce, HubSpot, ZenDesk, GainSight), contract management, and renewals automation tools.
• Strong interpersonal and relationship-building skills, with the ability to work effectively with internal and external stakeholders.
• High emotional intelligence and a customer-centric mindset.
• Ability to thrive in an ambiguous, fast-changing environment and maintain focus on key objectives.
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick.
So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.
Every day millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
What is next?
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.
At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.
Enhance your career and make the world a safer place!
#LI-REMOTE
Options ApplyApplyRefer a FriendRefer a Friend Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Application FAQs
Software Powered by iCIMS
www.icims.com