Job Purpose & Scope Coordinates and conducts Risk Control Self-Assessments (RCSAs) for Deposit Operations and Digital Operations teams (Operations). Coordinates risk management activities that support corporate programs and aligns with the business plans, provides advice and counsel on risk-related matters, and actively participates in risk management efforts. Essential Job Functions + Serves as a risk liaison to coordinate the implementation, training, monitoring, and report of the following programs: + Operational Risk Management: understands and maintains the inventory of business processes, facilitating and/or conducting risk and control assessment of processes, products, and projects, and identifies and reports operational risk events and losses: + Model Risk Management: understands and maintains the inventory of models, tools, and user-developed applications, and assists model owners with documentation and monitoring model performance. + Enterprise Stress Testing: understands the requirements of the Bank’s Enterprise Stress Testing Program, assist with data preparation and certification, participates in scenario development an understand stress testing results. + Risk Assessment: Conducts risk assessments of new products and services, participates in implementation status meetings and understands project management methodologies of the Project Management Office. + Internal Audit: Gathers requested documentation and participates in audits and assists in the preparing of responses for findings. + Issues Management: Tracks and validates management’s corrective action (s) identified by corporate risk management monitoring activities, Internal Audit, and regulatory examiners. + Coordinates creation and maintenance of procedures indicating key controls that mitigate key risks. + Assists Operations management with maintaining and updating relevant policy and procedure documents. + Creates and maintains process flows indicating key risk and controls of identified key processes. + Coordinates maintenance of RCSAs; refreshing at least annually or as business needs and changes warrant. + Conducts control design effectiveness assessments. + Develops and maintains test program to conduct control (or sample thereof) at least quarterly to reassess risk and report results of testing issues identified, changes in risk ratings, etc. to management. + Tracks items to completion for Operations. + Assists Operations management with timely completion of all operational risk reporting requirements. + Coordinates operational risk training and awareness activities for Operations team. + Provides Operations senior management with operational risk data for consideration in decision making. + Participates in projects, as assigned, as an Operations control testing subject matter expert. + Manages testing schedule to ensure all tasks and documentation are completed within established timeframes. + Regularly exercises discretion and judgment in the performance of essential job functions. + Maintains good punctuality and attendance to work. + Follows Bank policy, procedures, and guidelines. Knowledge, Skills & Abilities + Comprehensive knowledge of banking and financial services. + Comprehensive knowledge of operational and compliance risks relevant to operational areas. + Knowledge of operations including, item processing, digital services, account processing, reconciliation processes, Regulation E Disputes processing, IRA processing, and garnishment/levy processing. + Knowledge of policies, processes, procedures, controls and technology typically found in operational areas. + Knowledge of legal, audit and compliance items pertaining to Operations. + Ability to communicate effectively both verbally and in writing. + Ability to operate and work collaboratively in a fast-paced, unpredictable environment with exacting deadlines. + Ability to manage multiple work streams, deliverables and to coordinate across functional initiatives. + Ability to travel overnight as needed for business purposes. + Ability to work without close supervision. + Skill in using computer and Microsoft Office products, including Word, Outlook, PowerPoint and Excel). Basic Qualifications + Bachelor’s degree in job related field or commensurate work experience required. + 3+ years of work experience preparing operational risk assessments and reports, required. + 5+ years of Deposit Operations or Digital Operations experience required. Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #DNP EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.