Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care clinics across the country. We create, maintain, and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments, to checking in, to clinical documentation, and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing on-demand healthcare for millions of patients across the country.

Experity offers the following:

Benefits – Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision. Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful! Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more. Flexibility – Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance. Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones. Career Development – Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals. Team Building – We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party. Total Compensation - Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

Hybrid workforce:

Experity offers Team Members the opportunity to work remotely or in an office. While this position allows remote work, we require Team Members to live within a commutable distance from one of our locations to ensure you are available to come into the office as needed.

 

Job Summary: 

The VP Revenue Operations acts as the strategic arm of the EVP – Growth and GTM Operations, spearheading alignment between Marketing, Sales, Customer Success, Customer Support Product, Finance, and other business functions by ensuring go-to-market and operational efficiency across the GTM organization. This role focuses on every operational aspect of the buyer’s journey — from traffic to churn — by designing, optimizing, and driving performance of the GTM operating system (e.g. data/insights, processes, and technology). The VP Revenue Operations oversees a team of operational talent spanning Marketing Operations, Sales Operations, Customer Success Operations, and GTM data analysts.

Responsibilities:

Act as a strategic advisor to the EVP and Experity’s go-to-market leaders, ensuring our teams have the technology, processes, and insights to achieve business objectives. Develop, manage, align, and grow teams with talents spanning Marketing Operations, Sales Operations, Customer Success Operations and GTM data analysts. Oversee and scale Experity’s Deal Desk strategy with a focus on improved visibility into quote generation and pricing, adding process automation and standardization where applicable. Manage roadmap, integrations, and priorities for the GTM tech stack (inc. Salesforce.com) which acts as Experity’s operating system across 10+ departments—including vision and requirements gathering for all connected tools. Partner with Finance and Legal to deliver accurate bookings data and manage contract flow for customer acquisition, upsell/cross-sell and organic growth. Own data quality within the CRM and connected toolsets, including a roadmap to true data governance. Provide daily, weekly, and monthly visibility into performance and effectiveness of GTM efforts with an emphasis on leading indicators, ROI attribution, forecasting, and actionable metrics. Optimize and refine flow of inbound and outbound leads from Marketing and Business Development to Sales, ensuring swift follow-up, defined SLAs, and seamless handoffs between teams. Drive operational discipline within the Customer Success organization, creating simplified mechanisms to capture customer engagements through high-touch & low-touch strategies. Create and regularly assess the GTM technology roadmap to identify scalable solutions to meet current and future business needs; manage technology vendor relationships in partnership with GTM leaders. Manage and scale processes for commission tracking, compensation planning, territory planning, and trend analysis. Drive Marketing Operations sophistication in partnership with Demand Generation by executing on targeted lead nurturing programs, robust segmentation, custom lead scoring and grading systems, smart forms, and Salesforce-integrated campaign tracking. Other duties as assigned.

Education: 

Bachelor's degree or equivalent combination of education and experience.

Experience: 

Seven years in B2B business operations, sales operations, or related discipline at high-growth SaaS companies. Seven years in direct management. Detail-oriented approach to managing complex tasks and data. Relationship-driven with ability to bridge the gap between Sales, Marketing, Customer Success, Product, Finance and other functions to achieve common goals. Proficiency in common Go-To-Market technologies, such as Salesforce.com CRM and Pardot marketing automation (or similar)

Preferred: 

Revenue Architecture understanding and effective implementation. Experience with using and implementing LLMs and Artificial Intelligence tools within GTM teams. Strong Excel and analytics experience. Experience managing complex systems integrations on tight deadlines. Experience with employee training and onboarding, particularly within a sales environment. Experience working directly with technology vendors. Experience implementing and managing lead nurturing and sales engagement programs.

Budgeted salary range:

Min to Budgeted

Senior/Executive Level Competencies:

Along with CEO, accountable to board for financial, operational, and budgetary goals/needs. Devises and executes strategic plans throughout organization. Ensures achievement of collective organizational KPIs and metrics (teams set lead measures; ELT approves). Establishes brand, culture, values, and purpose. Guides leaders and teams in executing company and department strategy. Makes critical operational and organizational decisions. Set parameters for company POG. Sets goals and KPIs for organizational success. overall organizational strategy. Works with department(s) and team(s) to develop POGs (teams develop and recommend; ELT approves).

Every team member exhibits our core values:

Team First Lift Others Up Share Openly Set and Crush Goals Delight the Client

 

Our urgent care solutions include:

Electronic Medical Records (EMR): Software that healthcare providers use to input patient data, such as medical history, diagnoses, treatment plans, medications, and test results. Patient Engagement (PE): Software that shows patients the wait times at various clinics, allows patients to reserve a spot in line if there's a wait, and book the appointment. Practice Management (PM): Software that the clinic front desk staff uses to register the patient once they arrive for their appointment. Billing and Revenue Cycle Management (RCM): Software that manages coding, billing and payer contracts for clinics so they don’t have to. Teleradiology: Board certified radiologist providing accurate and timely reads of results from X-rays, CT scans, MRIs, and ultrasounds, for our urgent care clients. Consulting: Consulting services for urgent care clinics to assist with opening, expanding and enhancing client's businesses