Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Responsibilities:

Provide solution development using proven best practices of IVR application.

Test and support IVR application and perform hands on IVR development with focus on various Genesys and Nuance technologies and solutions.

Work with team on multiple software implementations related to IVR and in deploying contact center solutions in a private or public cloud environment.

Ensure the systems design and solution are aligned to achieve the desired business outcome.

Ensure the coding/quality control practices are aligned to achieve desired technology outcomes.

Identify and develop ways to improve the quality, capability, and efficiency of testing processes.

Build a Speech enabled IVR development using Genesys and Nuance Framework.

Develop Interactive Voice Response (IVR) projects using Eclipse IDE, build and deploy applications using Jenkins (CI/CD), and use JIRA to fulfill AGILE project lifecycle methodology.

Utilize J2EE, JSP, Servlets, and Webservices to perform middleware connections that integrate into functional IVR components.

Utilize VXML, CCXML, ASR, and TTS frameworks to build a voice recognition IVR for Contact Centers.

Build Grammar Files for a working Natural Language Process (NLP) run on Automated Speech Recognition (ASR) servers.

Utilize Maven, Gradle, and Genesys Routing tools to build and execute the IVR applications.

Required Skills & Experience:

Bachelor’s degree or equivalent in Computer Science, Computer Information Systems, Management Information Systems, Engineering (Any), or related; and

5 years of progressively responsible experience in the job offered or a related IT occupation.

Must include 5 years of experience in each of the following:

Building a Speech enabled IVR development using Genesys and Nuance Framework;

Developing Interactive Voice Response (IVR) projects using Eclipse IDE, building and deploying applications using Jenkins (CI/CD), and using JIRA to fulfill AGILE project lifecycle methodology;

Utilizing J2EE, JSP, Servlets, and Webservices to perform middleware connections that integrate into functional IVR components;

Utilizing VXML, CCXML, ASR, and TTS frameworks to build a voice recognition IVR for Contact Centers;

Building Grammar Files for a working Natural Language Process (NLP) run on Automated Speech Recognition (ASR) servers; and,

Utilizing Maven, Gradle, and Genesys Routing tools to build and execute the IVR applications.

If interested apply online at www.bankofamerica.com/careers or email your resume to bofajobs@bofa.com and reference the job title of the role and requisition number.

Employer: Bank of America N.A.

Shift:

Hours Per Week: