·         Ensures that services are delivered in a manner that maximizes effectiveness and efficiency.

·         Identifies ways to be more responsive to referral sources.

·         Develops and drives department goals, objectives, policies, and procedures with a focus on service delivery and outcomes.

·         Provides regular updates to the families of people supported as necessary.

·         Collaborates with agency leadership to develop solutions to complex situations.

·         Represents the Adult Day Service programs to governmental service providers, school districts, community groups, and state agencies

·         Reviews and evaluates work methods and procedures for improving organizational performance, organizational effectiveness, and productivity; identify and resolve problems and/or issues. 

·         Supports special projects and committees including but not limited to CQL, Self-Advocacy, DEI, Human Rights, Incident Review, and Employee Appreciation.

Management:

·         Manages department staff including the delegation of tasks and assignments, foster teamwork, collaboration, and innovation; and inspire excellent performance.

·         Serves as a mentor to develop and motivate direct reports by setting clear expectations and work standards.

·         Works closely with senior team members to promote effective communication, facilitate information sharing and collaborative problem-solving methods.

·         Assists in the development and management of data management tools and analytics and supporting a knowledge sharing system and working environment.

·         Ensures compliance with all relevant federal, state, and local regulations as well as agency and program policies.