Job Title:

VR Gaming - Developer Resolution Support Specialist

Job Description

The Developer Resolution Support Specialist provides comprehensive technical and operational support to our managed developers. The Support Specialist will act as a primary point of contact helping to streamline the developer experience by assisting with case management, troubleshooting and improving satisfaction. This role is ideal for individuals who are passionate about delivering unparalleled service and thrive in an environment where attention to detail and client satisfaction are paramount.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Developer Resolution Support Specialist position at Concentrix is just the right place for you!


CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

Develop and maintain a comprehensive understanding of our software products and their features to effectively assist developers.

Execute a white glove approach to customer interactions demonstrating patience, empathy and a genuine desire to resolve issues effectively

Write clear, concise, and actionable bug reports that accurately describe the issue and its impact on the user experience.

Advocate for developers while collaborating with internal escalation/engineering teams and SME’s to resolve open issues maintain communication

Independent and proactive approach to resolve escalated non-standard tickets by leveraging critical thinking in conjunction with research to identify the right tools and resources

Collaborate with developers to provide feedback to the product team

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

YOUR QUALIFICATIONS

In addition to resolving to Developers issues candidates must possess exceptions communication and a high level of patience and emotional intelligence

Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce, Ability to adapt to different communication styles

Ability to partner directly with VR App Developers via e-mail, chat, ticket and maintain consistent updates while tracking ongoing items

Knowledge of gaming and App development on VR platforms

Familiarity with gaming or VR related SDK, API, game or App development and coding languages

Experience with ticketing models such as Salesforce

ADDITIONAL REQUIREMENTS

18 Years of age or older with a completed High School Diploma or GED required

Extensive personal or professional experience with video gaming required

Able to rotate shifts as needed as well as adhere to shift schedules and maintain acceptable attendance required

Experience utilizing VR Oculus headset in addition to virtual reality (VR) Systems preferred

Minimum of 1 to 3 years of experience in Technical Support, Case Management, Contact Center Customer Service or Help Desk preferred

BA/BS degree preferred

Employment for this position will begin onsite in office starting on day 1 of employment at 11800 Alterra Pkwy Austin, TX 78758.  The employment location may at any time change from this address to the downtown Austin location at 300 W 6th St, Austin, TX 78701 and all candidates must be flexible to change to employment in person onsite at this office in the future.

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

Highly competitive wage and inclusive onsite perks

Complimentary gourmet meals at onsite cafeteria - Free breakfast and lunch with snacks and drinks!

401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey 

A modern, state-of-the-art office setting with advanced technologies and a great team

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Location:

USA Austin 13011 McCallen Pass Bldg D

Language Requirements:

Time Type:

Full time

​Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.