Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

None

Job Family:

Video Teleconferencing

Job Qualifications:

Skills:

Audiovisual Equipment, Network Connectivity, Teleconferencing

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

No

Job Description:

Transform technology into opportunity as a VTC Technician III with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

Conference Support

Good working knowledge of Microsoft Teams Room Systems and Surface Hub setup.Provide network, Audio/Video and presentation support for conference rooms.Ability to independently trouble-shoot issues with Microsoft Teams, TVs, Speakers and Microphones; engage vendor support when needed.Understanding of network connectivity to connect equipment to different LAN segments.Security hardening, vulnerability mitigation of A/V equipment, Windows OS.Ability to manage multiple conference rooms and provide requested/ad-hoc support.Knowledge of rebuilding, patching, re-imaging Teams Room devices.Provide user support and guidance to users for scheduling, connecting to online meetings.Knowledge of managing AMX, Shure Audio/Video codecsWork with systems engineers/administrators to facilitate remediation of tickets/alerts.Assist in the coordination and completion of conference room operations documentation (e.g. Work Instructions, SOPs)Review deployment of existing systems and remediate to ensure alignment with standards where necessaryEnsure that deployments conform to approved design standards following documented SOPs and Work InstructionsConduct quality control analysis that includes audio, video and signal testingPerform schedule checks of specific conference spaces and equipment; identify equipment showing significant wear and tear or other early indications of failure and proactively report issues in a timely mannerMonitor and maintain contracts for conference room systems and componentsProvide escalation support for operational issues; opens service tickets with support contractors / repair providers and network service providers as needed. Tracks repairs until completion.Compiles and submits regular reports on Audio/Video operations and other work performed.

Qualifications:

PREFERRED SKILLS:

At least 5 years total IT experience, with 1-3 years of experience as an audio/visual technician in an enterprise environmentExperience with Teams Room Systems and Surface HubsExperience with Cisco/Polycom audio conference hardwareKnowledge of the operating characteristics of various operating systems, e.g. Windows 11 Enterprise, MacOS and iOS.Knowledge of VLAN Concepts, LAN Segments and Multicast, Audio & Video encoding and decoding protocols, Dante protocols, Q-LAN protocol for Audio streams, IGMP snooping, QoS, DNS/DHCPKnowledge of general management and auditing techniques for identifying problems, gathering, and analyzing pertinent information, forming conclusions, developing solutions and implementing plans consistent with management goals.Excellent oral and written communications skills. Interaction and information gathering with coworkers and customers.

The likely hourly rate for this position is between $30.65 - $41.47. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA DC Washington

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans