Waiter - Ocean Basket, Abu Dhabi **Abu Dhabi, United Arab Emirates** Sales and Customer Services Hospitality Requisition # 230000JL **Description - External Candidate** **Job Purpose** • To attend to customer tables and to maximise sales by providing exceptional customer service, in a professional and efficient manner, to all guests to ensure customer satisfaction **Job Requirements** Education/Certification and Continued Education • Certification in Food and Beverage/ Catering would be an advantage Years of Experience • 2 years of relevant experience in the catering industry **Essential Roles and Responsibilities** Functional Roles and Responsibilities • Ensure all guests receive positive and professional service to the highest standards to exceed the customer’s expectations. • Take and process customer’s orders in an accurate and timely manner. • Follow sequence of service standards as per brand guidelines. • Understand and anticipate customer needs, being attentive but not intrusive. • Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers. • Ensure food quality and consistency is delivered at all times to Brand guidelines and Company standards. • Manage the set up and close down of tables within section. Ensure tables are turned around and ready with minimal delay. • Maintain cleanliness and hygiene standards. • Work within operational standards to ensure food and beverage preparation process remain within Company and Municipality guidelines. • Ensure all administration is completed accurately and in a timely manner, including customer database cards • Receive cash or payment in any authorized modes from customers. Issue receipts against purchases and reconcile receipts with sales figures. • Carry out additional tasks as instructed by management. Additional Information