TELECARE CORPORATION
WARD CLERK – VILLA FAIRMONT MHRC
Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals with complex needs in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.
As part of the Telecare family, Villa Fairmont is licensed as a 97-bed Mental Health Rehabilitation Center. It serves adults who have a history of serious and persistent mental illness with repeated hospitalizations.
Shifts Available:
Full Time; Shift Hours and Days vary as needed
Expected starting wage range is $18.07 Hourly
STATEMENT OF PURPOSE
We exist to help people with mental impairments realize their full potential.
MISSION STATEMENT
Telecare will deliver and manage excellent services and systems of care for persons with serious mental illness.
POSITION OBJECTIVE
The Ward Clerk provides support services to the nursing, clinical and medical staff. Duties are typically clerical in nature and may involve client contact.
QUALIFICATIONS
Six (6) months experience as a ward clerk or secretary in a health care environment and experience working with the general public is preferred. High School graduation or a G.E.D. equivalent is required. Possession of knowledge in the following areas is required; highly developed organizational skills, knowledge of the operation of copy machines, basic computer skills, basic typing proficiency (45 wpm) and knowledge of medical terminology. The ability to read, write, speak English and excellent communication skills is essential, as is the willingness to work with disabled persons. A valid California drivers license and insurability is required.
KEY RESULT AREAS
MISSION, VALUES AND BELIEFS
Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with clients, the public and other staff members.QUALITY AND QUANTITY OF WORK
Performs tasks correctly and according to policies and procedures. Completes a variety of documentation tasks, including; maintaining accurate records, filing reports in client medical records, assemble medical records, maintaining and organizing newly admitted client medical records. Distributes client mail, as directed Schedules client appointments. Orders and maintains the appropriate level of supplies. Answers the telephone, taking messages and screening calls as assigned. Provides clients, families and other staff members with requested information, using excellent communication skills. Prepares materials for admissions, discharges and transfers.TEAM MEMBER PARTICIPATION
Participates as a team member and provides input via reporting observations, concerns and asking appropriate questions. Provides high quality clerical assistance to nursing department staff members as requested. Demonstrates knowledge of Professional Assault Response Training (PART) principles and uses PART concepts to manage aggressive behavior.JUDGMENT, DECISION MAKING AND INITIATIVE
Demonstrates knowledge and proper use of equipment and supplies.RELATIONSHIPS WITH OTHERS
Demonstrates a good rapport and cooperative working relationships with all members of the team; responds to co‑workers with concern and promotes group morale.QUALITY IMPROVEMENT
Continually focuses on assigned tasks and seeks and implements improvements as necessary. Understands and demonstrates the safety program in all activities. Assists with medical record audits as assigned. Practices universal precautions at all times.CUSTOMER AND COMMUNITY RELATIONS
Demonstrates a knowledge of Telecare’s customers including clients/clients, families and governmental agencies in all interactions and conduct. Acts in a professional manner, always demonstrating respect and understanding of the community and neighborhood when representing Telecare in the community.PLANNING AND TIME UTILIZATION
Completes and follows through with tasks and assignments, meeting expected deadlines.ATTENDANCE AND RELIABILITY
Understands and demonstrates knowledge of all policies associated with attendance.PROFESSIONAL DEVELOPMENT
Attends all assigned in‑service education classes. Always dresses appropriately and professionally.PHYSICAL REQUIREMENTS
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.
PHYSICAL REQUIREMENTS
ACTIVITY
(Hours per day)
NEVER
0 hours
OCCASIONALLY
up to 3 hours
FREQUENTLY
3 - 6 HOURS
CONSTANTLY
6 - 8+ HOURS
Sitting
x
Walking
x
Standing
x
Bending (neck)
x
Bending (waist)
x
Squatting
x
Climbing
x
Kneeling
x
Crawling
x
Twisting (neck)
x
Twisting (waist)
x
Hand Use: Dominant hand Right--- Left---
Is repetitive use of hand required?
x
Simple Grasping (right hand)
x
Simple Grasping (left hand)
x
Power Grasping (right hand)
x
Power Grasping (left hand)
x
Fine Manipulation (right hand)
x
Fine Manipulation (left hand)
x
Pushing & Pulling (right hand)
x
Pushing and Pulling (left hand)
x
Reaching (above shoulder level)
x
Reaching (below shoulder level)
x
LIFTING
CARRYING
Never
0 hrs.
Occasionally
up to 3 hrs.
Frequently
3 - 6 hrs.
Constantly
6 - 8+ hrs.
Never
0 hrs.
Occasionally
up to 3 hrs.
Frequently
3 -6 hrs.
Constantly
6 - 8+ hrs.
x
x
11-25 lbs.
x
x
26-50 lbs.
x
x
51-75 lbs.
x
x
76-100 lbs.
x
x
100+ lbs.
x
x
OTHER JOB REQUIREMENTS:
YES
NO
a.
Driving cars, trucks, forklifts, and other equipment?
x
b.
Working around equipment and machinery?
x
c.
Walking on uneven ground?
x
d.
Exposure to excessive noise?
x
e.
Exposure to extremes of temperature, humidity or wetness?
x
f.
Exposure to dust, gas, fumes, or chemicals?
x
g.
Working at heights?
x
h.
Operation of foot controls or repetitive foot movement?
x
i.
Use of special visual or auditory protective equipment?
x
j.
Working with bio-hazards such as: blood borne pathogens,
x
EOE AA M/F/V/Disability