Company

Cox Automotive - USA

Job Family Group

Supply Chain

Job Profile

Manager, Warehouse Operations

Management Level

Manager - People Leader

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $77,800.00 - $116,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Fleet Services by Cox Automotive keeps your fleet moving!  

Headquartered in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country. 

FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call-center, FSCA provides maintenance scheduled and unscheduled services to fleets anywhere, anytime. 

The Manager, Warehouse Operations oversees parts warehousing and final mile logistics for Fleet Services. The role will serve both mobile service and shop service operations.  This individual will maintain excellent service levels for availability, delivery time and quality across internal and external customers and manage costs effectively. Works with operations, responsible for planning, coordinating, and directing all activities for distribution of parts within the defined markets. Partners with all channels to develop, design and implement rigorous processes and activities for the forecasting, planning and analysis of products and materials. Identifies non-optimal business practices and researches, designs, presents and implements alternative solutions, keeping abreast of new product offerings, sharing best practices and understanding the impact to the customer value chain.

In addition, this role will help to meet Cox’s strategic goals by coordinating objectives, collaborating with business stakeholders, and aligning appropriate resources. This role requires a strategic thinker with strong management skills, and in-depth understanding of the Light, Medium and Heavy-Duty vehicles and trailer parts business.

ESSENTIAL RESPONSIBILITIES:

Manages end-to-end warehouse operations to deliver the right part to the right technician at the right time at low costManages shipping & receiving to ensure deliveries can be made in a timely mannerDevelops delivery processes and systems that enable/support operational efficiency and customer performanceEnsures materials are appropriately allocated across all local fulfillment and retail locationsManages inventory / asset transactions as necessary to ensure accurate local inventory measurementAddress fulfillment, warehouse, and transportation operations issues elevated by the Fulfillment and Transportation Operations teams for resolutionEnsures organization acceptance and collaboration with the supply chain fulfillment processProvides guidance and oversight for the distribution / fulfillment functions to meet / exceed customer service, cost and efficiency (productivity) expectationsProvides guidance and oversight of Transportation and Freight services that focuses on delivery costs reduction, optimal delivery utilization and customer service enhancementsManages Fulfillment and Transportation Operations team members, including setting group and employee goals, providing formal and informal feedback, and coaching direct reports towards high performanceEnsures the integration of the supply chain fulfillment function into the overall business planning and monitoring processContribute as a key member of the local Supply Chain Leadership Team that sets delivery strategy, department business plans, establishes effective management practices and fosters an employee focused, professional, business-goal oriented cultureEnsure full Safety and OSHA rules are in place and followed in accordance with company goals.Follows job related duties as directed by managerAssists with other duties and special projects as assigned

Leadership & Organizational Development:

Develops, recommends, and ensures implementation of process improvements, new initiatives and projectsDevelop a culture of continuous improvement always striving to develop the most consistent and efficient processesMonitors service delivery, ensuring applied processes are effective, efficient and in tune with changing organizational, structural and other requirements

Education

Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 years’ experience in a related field; or 10 years’ experience in a related field.

Experience

6+ years experience in service advisement, maintenance coordination, technician dispatching, or Diesel technology or similar capacity Technician role 1+ years of experience in a leadership roleProven ability to deliver high levels of customer service and communication capabilities with key stakeholdersExcellent oral and written communication is mandatory

Knowledge/Skills/Abilities

Strong Excel and data entry skills, and the ability to learn new platforms, and proficient use of Word and PowerPointLeadership skills including demonstrated ability to coach by providing feedback to help others strengthen specific knowledge/skill areas needed to accomplish assigned tasks or solve a problem, motivate and provide guidance to others to ensure performance in accordance with clear expectations and goalsIn-depth understanding of the Light, Medium and Heavy-Duty vehicles and power, trailer, and body parts businessExcellent interpersonal and customer service skills with a track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partnersStrong communication skills and ability to effectively interact and collaborate with all levels within the organizationExcellent organizational skills with exceptional follow-through and analytical skills such as ability to gather raw data and to process that data into a meaningful formAbility to work effectively in a face paced environment, under pressure, and able to shift priorities quickly to adapt to rapidly changing environmentsAbility to work independently and collaboratively within a team environment and with all levels in the organizationExcellent problem solving and prioritization skills with strong attention to detailProven ability to work with minimal direction, as well as be resourceful and independent in solving problems

Preferred Qualifications

Prior experience within the automotive industryExperience in Karmak DMS systemPrior experience in mobile and shop service operations in a Fleet Services environment

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.