General Summary Performs a variety of retail operations functions to ensure sales readiness and customer support at Southern States Cooperative, Inc. (SSC) service location. Demonstrates excellent customer service skills. Essential Job Functions Maintain regular communication with Store Manager and Regional Manager regarding inventory supply, customer orders, showroom appearance, facility maintenance, safety, loss prevention, and other factors critical to daily operations. Manages warehouse operations, processes, and resources. Optimizes efficient layouts, workflows, and utilization of warehouse space. Oversees and lead other employees by assigning work duties to team members including: customer support and loading, receiving, inventory management, replenishment and recovery, general facility maintenance. Resolve complex issues relating to receiving discrepancies, damaged merchandise, quality control, and customer loading and delivery. Provide guidance and on-the-job training to individuals and small groups. Effectively communicate step-by-step procedures to transfer technical knowledge of warehouse and store operations. Manage transportation schedule. Performs general maintenance on machinery used in the warehouse. Provide prompt and courteous customer support. Work safely as to not cause harm to yourself, customers and property, co-workers, equipment, or inventory. Utilize Personal Protective Equipment (PPE) as required. Operate all equipment and vehicles according to SSC policy and government regulations. Comply with OSHA regulations, Southern States Environmental Health and Safety (EHS) standards, work rules and policies. Perform all other job functions as assigned. Qualifications Education: Requires a High School Diploma or General Education Degree (GED) Experience Requires two (5) years experience in the related area as an individual contributor. 1-3 years supervisory experience required. Extensive knowledge of the function and department processes. Requires customer-focused communication skills, experience resolving complex issues. Previous Southern States work experience a plus. Certification: Requires Forklift Certification (or ability to obtain within a given period) Licenses: Licensing requirements vary by location and are based on state/federal regulations. May require Commercial Driver's License (or ability to obtain within given period) May require Propane Certification (or ability to obtain within given period) Requirements Able to learn and effectively operate a forklift, front-end loader, pallet jack, skid loader and/or other industrial equipment Able to learn, understand and follow safety, quality control and operating procedures at all times Able to learn and accurately identify / locate merchandise utilizing labels, barcodes, reports, and other documentation or tracking methods Able to apply logic and understanding to carry out instructions provided in written, oral, or diagram form Able to add, subtract, multiply, divide and calculate percentages using whole numbers, common fractions and decimals Able to effectively communicate with customers Attention to detail Able to speak, read, write the English language in a proficient manner Able to complete paperwork in a legible, organized, and timely manner Able to work in a fast-paced team environment Able to work extended hours to meet business demands especially during peak seasons Work Environment Performs essential job functions in a variety of settings depending upon location, primarily a warehouse environment (not climate controlled experiencing seasonal temperatures and humidity), a retail showroom, and occasionally outdoors where there may not be protection from weather conditions. May be exposed to hazards including: Drafts, temperature changes and wet floors due to facility doors opening during adverse weather and the merchandising and care of plant material Merchandise, supplies and tools with sharp edges or containing hazardous materials Dust, odors, fumes and hazardous chemicals associated with sales and storage of dry and liquid fertilizers, crop protectants and other agricultural, residential, animal care and home care products Moving mechanical parts and vehicles, vibrations and electric current Noise levels where hearing protection is optional per PPE Plan Schedule requirements will vary based on location. Extended hours and/or alternate work schedules may be required. Ability to report to work on time and in adverse weather conditions is required. Physical Activities & Requirements Continuously balance, bend, and stack; finger and handle merchandise, tools and controls; reach with arms and hands; stand and walk for extended periods on concrete surface; twist back and neck; utilize hand/eye/foot coordination; Pull, push, lift, carry 10-50 pounds unassisted. Frequently crouch, kneel and stoop. Drive motorized equipment. Utilize feet and hands in repetitive motion while driving motorized equipment. Pull, push, lift, carry 50-100 pounds, may be assisted Occasionally climb, sit, shovel and sweep. Pull, push, lift, carry over 100 pounds, may be assisted Tools & Equipment Hard hat, steel toed shoes required while in the warehouse/merchandise storage facility. Effectively operate industrial equipment. Effectively utilize gloves and other PPE (required or optional), RF scanner, scale, safety knife/box cutter, writing instrument, reports, logs, plan-o-grams, diagrams, computer, printer, telephone. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled