Employment Type: Permanent
Office/Facility: Lineage Hamilton
The Supervisor promotes a safety culture, an engaged workforce, exceptional service, and effective inventory control at the facility. The majority of the Supervisor’s time is spent out on the floor providing direction to the warehouse team and coaching employees on safety, service, productivity, and accurate inventory practices. They supervise and lead the warehouse team by monitoring, measuring, coaching, and developing individual and team performance. They monitor daily metrics and implement improvements to operations in pursuit of operational excellence, a safe workplace, and an exceptional customer experience.
KEY RESPONSIBILITIES
Safety & Compliance
Be a Safety Champion! Lead and promote a culture where Health & Safety is our #1 priority. Provide leadership and support for Health & Safety initiatives at the facility.Work with the warehouse team to ensure compliance with the company’s health and safety policies and related legislation.Operate within and ensure full compliance with the Code of Business Conduct, company policies and procedures, and all statutes and legislation governing the workplace.Report facility maintenance issues to the Facility Maintenance Manager for resolution and follow up as needed to ensure they are addressed in a timely manner to reduce the impact on operations.Evaluate safety, security, and housekeeping levels on a daily basis by reviewing warehouse operations to ensure the warehouse is clean, secure, and well-organized, and that damage to product, equipment, and facility is prevented.Work with regional Health & Safety leads to implement health & safety incident prevention programs.Work with the Food Safety lead to implement and maintain Cold Chain Assurance programs such as HACCP, including program development, ensuring compliance, employee training, and compliance reporting.People Leadership
Lead with servant leadership and foster a supportive and inclusive team environment. Prioritize daily warehouse operations, providing leadership, coaching, and direction to the warehouse team, aligning efforts with our vision, mission, strategy, and culture.Assist the General Manager in developing and leading regular site communication sessions to review safety initiatives, site performance, and other local initiatives.Monitor, measure, coach, and develop the performance of direct reports, ensuring adherence to policies and procedures, providing recognition, evaluating and providing feedback on performance, addressing complaints, and resolving problems.Participate in the hiring, training, and development of staff.Lead or participate in establishing work schedules and ensure that they are correctly implemented and that jobs are assigned and completed effectively. Track daily attendance of warehouse employees including sick days, vacation, and floater days. Monitor attendance and address attendance management issues.Spend 80-90% of their day on the floor monitoring, directing, and coaching employee performance on Safety, Service, Productivity, and Inventory Accuracy.Customer Experience
Drive exceptional service and exceed customer expectations. Lead your team in delivering the highest levels of service to all customers, both internal and external, continuously improving the customer experience.Measure and report on customer experience standards and metrics for all accounts, and work with the facility team to meet/exceed these standards.Implement improved operational processes that enhance capabilities to meet/exceed service standards.Ensure organizational adherence and accountability to standard operating procedures.Ensure that customer orders are picked & shipped in a timely fashion within prescribed cost levels.Operational Excellence
Establish operational goals and priorities in partnership with the General Manager.Track Key Performance Indicators (KPIs) by shift to monitor performance. Work with the General Manager to review KPIs regularly and make adjustments and improvements according to results.Manage inventory including ensuring proper stock rotation, assisting in physical inventory counts as required, conducting reconciliations, ensuring that customer orders are picked and shipped in a timely fashion within prescribed cost levels, and supervising the checking of incoming and outgoing freight for proper counts and codes.Support and assist the General Manager in all cost control measures which include overtime management, expense control, and productivity.Supervise the checking of incoming & outgoing freight for proper counts, damage & codes. Process returns. Lead the investigation of any overages/shortages and report back to Manager Warehousing Solutions.Why Lineage?
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.
Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
Benefits
Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.
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