Job Title: Warranty Administrator
Job Description

We are seeking a dedicated Warranty Administrator to support our engine warranty registration process. This role involves verifying customer-submitted warranty data, entering customer information into our systems, and maintaining clear communication with customers regarding their warranty status. The ideal candidate will have experience in customer service or inside sales, particularly in field support or industrial settings.

ResponsibilitiesVerify customer-submitted warranty registration data.Submit customer registration data to the SIMSi team.Enter customer data into IPSD Salesforce and share lead data with relevant teams including Cat Dealer, Cat Insurance, and Aftermarket field teams.Respond to customer inquiries and notify them of warranty registration status.Keep detailed records of customer interactions, including inquiries, complaints, and comments, as well as actions taken.Mitigate product and product protection issues to ensure optimal maintenance over the lifetime of the engine.Collaborate with local dealer networks to support and promote customer and dealership partnerships.Essential SkillsExperience with Salesforce.Knowledge of warranty claims and customer support.Proficiency in data entry and order entry.Minimum of 2+ years in inside sales or customer service, particularly in field support or industrial settings.Ability to adjust and adapt to different temperaments.Experience with MS Excel and PowerPoint.Strong communication and interpersonal skills.Additional Skills & QualificationsAbility to upsell services.Knowledge of industrial equipment and CAT products.Bilingual capabilities.Experience with outbound calls.Work Environment

The team deals with industrial/loose (individual) engines that power non-CAT vehicles. This role involves working closely with local dealer networks to pinpoint these engines and support customer-dealership partnerships. The position offers a flexible schedule, working Monday to Friday from 7:30 am to 4:30 pm, with a hybrid arrangement of 3 days in the office and 2 days remote, based in Seguin, TX (Building 2).

Pay and Benefits

The pay range for this position is $16.00 - $18.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Seguin,TX.

Application Deadline

This position will be accepting applications until Jan 24, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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