Location: Szentendre
Grade: GSR7

Reporting to: FCSD Regional Technical Manager
Working with: Customer Relationship Coordinator, FCSD Zone Managers, Hotline Engineer, Warranty Specialist, Technical Trainer

University or College Degree, preferably in mechanical engineering Technical knowledge, automotive At least 2-3 years work experience in technical field Fluent written and spoken English, other languages are welcome Good communication skills, proactive (!) personality, ability to work individually PC skills Manage warranty hotline – dealer warranty request handling, supporting claim submission, liaising with the assessors.  Handling & managing prior approval request (PAR); in case of escalation, cooperation with Technical Hotline  Warranty training preparation and presentation about processing, claim submission, correction and tracking  Warranty booklet & Warranty policy procedure update  Determine parts impo-cost in EDM; and warranty labor revision cooperation with European Warranty Office (EWO) Cooperation with the Warranty Audit department if needed Monitoring dealer’s warranty performance, claim submission, claim types Reporting e.g. FSA performance, repair type etc.