The Warranty Engineer is responsible for leading the resolution of warranty issues, with a strong focus on problem-solving, root cause analysis, and validation. This role involves a proactive approach to addressing quality concerns, driving improvements, and ensuring that warranty-related issues are resolved efficiently. The Warranty Engineer works closely with dealers, suppliers, and internal teams to confirm issues, propose solutions, and track progress in delivering resolutions.

 

Key Responsibilities:

Perform deep dive analysis of product failures to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to implement corrective actions Accountable for proposing solutions, validating their effectiveness, and tracking progress to ensure timely resolution Manage escalation of issues as needed Perform vehicle reviews as needed at dealers, QEC (Quality Engineering Center), and assembly plants to identify and confirm the root cause Collaborate with Stellantis and Supplier Plants to establish and validate containment actions Ensure that appropriate service actions are defined and implemented to address warranty issues (including Parts Purge, Service Bulletins, Tech Tips, Rapid Service Updates, etc) Ensure that lessons learned from current warranty claims are fed forward to prevent similar issues on future vehicle models

Regularly report on warranty-related quality issues, progress on GIMs, and the status of resolutions at required quality and leadership meetings

Skills & Qualifications:

Bachelor of Science in Mechanical or Electrical Engineering from accredited University 5+ years of strong technical background in automotive engineering, quality, and/or manufacturing Proven ability to solve problems using advanced root cause analysis tools and techniques Strong analytical skills to identify patterns, trends with data analytics tools Excellent written and verbal communication skills to interact effectively suppliers, dealers, internal teams and all levels of management Ability to develop and maintain strong relationships with engineering, manufacturing, and supplier quality Strong customer-oriented mindset Capable of managing multiple tasks and projects, tracking progress, and ensuring timely delivery of solutions

Preferred Skills:

Masters in Engineering Shainin RedX Black Belt Green Belt / Kepner Tregoe Design for Six Sigma Project Management EOE / Disability / Veteran