Warranty Part Return Specialist 

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

This is a hybrid opportunity and will go into the office in Southeast Michigan 3 times a week.

You’ll have:

Bachelor’s degree required Minimum 3 years automotive experience Ability to understand and apply Ford's Warranty & Policy manual as part of determining appropriate dealer reimbursement for warranty work Ability to work in a 'production' environment with minimal supervision Ability to act in a fair, consistent, and professional manner Ability to work effectively as part of a team Familiarity with personal computers and use of Microsoft Office software

Even better if you have:

Specific experience in diagnosing and repairing Ford vehicles preferred

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, and prescription drug coverage Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more Vehicle discount program for employees and family members, and management lease Tuition assistance Established and active employee resource groups Paid time off for individual and team community service A generous schedule of paid holidays, including the week between Christmas and New Year’s Day Paid time off and the option to purchase additional vacation time

 For a detailed look at our benefits, click here:  

This position is a range of salary grades SG5-SG8

 Visa Sponsorship is not available for this role 

In this position, you will be responsible for: 

Acting as Single Point of Contact for the administration of dealer warranty part returns Ensuring positive and fair dealer relations by managing the approval process for dealership chargebacks of warranty part returns Manage the process of approving Dealer Chargeback Requests from NA Quality part reviews Defining and providing governance of the criteria for dealer chargebacks Review, provide feedback and sign off on Global Technical Testing Instructions (GTTI) for Powertrain-related warranty parts analysis Lead calibration meetings with the GTTI authors, part inspectors, and Warranty Commodity Engineers to ensure compliance of chargeback approval conditions Liaison with Cost Per Repair team for updates to dealer diagnostics/or service procedures Reviewing/providing decision on Escalated Warranty Parts Analysis Center (WPAC) chargebacks Assist Field/Ford Teams on Warranty Part Return questions and appeals Maintaining metrics on Powertrain parts return tags and chargebacks; Investigate any related anomalies. Provide management with monthly metrics Working with WPAC Helpline Team and Warranty Assistance Team (WAT) on any warranty part return issues Assisting Field/Ford Teams on Warranty Part Return questions and appeals Drafting and publishing applicable Warranty Part Return Communications to the Field and Dealers Support Warranty Assessing team in reviewing and processing Engineering/Plant Vehicle Teams (PVT) Warranty Chargeback requests Supporting claims assessing team by manually assessing claims within warranty & policy guidelines Reinforcing warranty administration guiding principle in all business processes Processing/handling special requests from Warranty management, as needed