Warranty Processor Specialist Job Description General Summary Under general direction from the Warranty Supervisor, and in accordance with applicable policies and procedures, the role is responsible for ensuring all returns are processed efficiently, accurately, and in a timely manner at a sports equipment company. Core Competencies + Drives for Results/Accountability + Effective Communicator + Creativity/Innovation + Builds Collaborative Environments + Customer-centered + Financial & Business Acumen + Decision Making + Technical/Functional Expertise + Working knowledge of organization and industry Essential Job Functions + Responsible for incoming product returns that are delivered to the Thousand Oaks office. + Disposition Return Authorization: + Verify all required documents are included with the product. + Verify product is within warranty. + Verify product has a warrantable defect. + Match product to receipt and return authorization. + + Process Return Authorization in System: + Record product data. + Record shipping data. + Report issues with return authorization. + Record product data in the database. + Responsible for the cardboard recycling/bundling machine operations. + Responsible for product destruction. + Goal is to process all returns within 24 hours. Minimum Requirements + High school diploma or equivalent with some experience in warranty or customer service. + Knowledge of baseball equipment is preferred. + Experience with software programs (Microsoft Office and SAP). + Must be detail-oriented with the ability to meet deadlines. + Proven ability to effectively manage time to handle large peaks in work volume. + Strong verbal and written communication skills. + Bilingual in Spanish (preferred). Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Thousand Oaks,CA. Application Deadline This position is anticipated to close on Mar 10, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.