Company Description

Do you want your ideas to shape the technology of the future? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve the lives of people across the world.

Welcome to Bosch.

The Bosch Group operates in four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology employing over 420,000 associates in 128 countries worldwide – 85,000 associates in research and development, of which nearly 44,000 are software engineers, and more than 6,000 associates in the UK and Ireland.

Job Description

Key Responsibilities

Optimise financial management of warranty claims handling in line with AA/QMC requirements and AA/SGB business development.Support warranty claim handling and possible warranty scenarios stemming from
AA-AS/PAD-FSR3 activities.Ensure warranty handling times comply with AA/QMC targets.Bench testing Bosch branded starter motors and alternators.Ensuring warranty claims are assessed and processed in accordance with the processes and policies of MA/QMC and as appropriate, in accordance with any locally agreed obligations / policy decisions.Liaise with customers as necessary regarding warranty claims and their outcome.Liaise with MA colleagues (e.g., Sales and Field Service) as appropriate to update on claims handling, customer issues and quality concerns.Adhere to the prevailing processing times.

Specific Features

Process manual credits and debits in line with Bosch compliance requirements.    Process warranty claim / technical inspection as per the prevailing Bosch process / BWSLiaise with IAM KAM as necessary to ensure customer sensitive situations are uniformly communicated and agreed within AA/SEU.Unpack returned product, visually assess, and physically test as appropriate.Complete returns to customers.As necessary, arrange shipping of product for factory inspection.Be fully conversant with SAP, BWS, CDB and ESI systemsLiaise with customers and internal teams (AA/QMC, AA/SLC1-UK, AA-AS/PAD-FSR3 & TSS15 and SO/OPM2-Liv etc). as appropriate.

Qualifications

Key Skills

The job holder will possess:

Knowledge of automotive vehicle components and vehicle servicing / repairsPrevious experience of using Bosch and non-Bosch automotive rotating electric test benchesRecognised qualifications in numeracy and literacy.Be confident and competent in making written and verbal communications. Be able to evidence basic computer literacy and confidence in working with Outlook and Excel.

Key Qualities

The job holder will:

Have the confidence to contribute suggestions and criticisms (in order that systems and processes may be improved) and, do so in the full knowledge that such input is wanted and valued by the organisation.Have a service mentality geared towards assisting customers.Be diplomatic and professional at all times and especially in those rare cases when it is not possible or fair to exceed to a customer’s demands.Work collaboratively across the MA/SEU businessBe able to communicate proactively and effectively at all levels, both externally and internally.