Water Service Technician Print (https://www.governmentjobs.com/careers/toledooh/jobs/newprint/4821125) Apply  Water Service Technician Salary $51,095.20 - $53,784.64 Annually Location Toledo, OH Job Type Full-Time Job Number 2024-00653 Department Public Utilities Division Water Distribution Opening Date 02/06/2025 Closing Date 2/10/2025 11:59 PM Eastern + Description + Benefits + Questions Description POSITION SUMMARY: Under limited supervision conducts technical and administrative tasks of moderate complexity. They investigate, document, and research atypical and recurring issues faced by water customers, ensuring thorough follow-up. This role places particular emphasis on implementing AMI water meter and endpoint field mitigation procedures, addressing non-reading meters efficiently. Additionally, the position requires strong customer interface skills to effectively communicate with clients while managing water turn-on and turn-off operations, and executing water meter removals and installations. Additionally, the position performs related work as required. ESSENTIAL JOB FUNCTIONS: + Conduct routine inspections and maintenance of AMI equipment, including meters, endpoints, and associated infrastructure. + Diagnose and resolve issues related to non-reading meters, communication disruptions, or irregularities in data transmission within the AMI system. Implement field mitigation strategies to address and rectify identified problems efficiently. + Install, replace, or upgrade AMI meters and endpoints according to established protocols and safety guidelines. + Perform both manual and mobile meter readings using handheld devices or mobile applications, ensuring accurate data collection and analysis. + Analyze data collected from the AMI system to identify trends, irregularities, or potential system improvements. + Engage with customers to address inquiries, explain AMI functionality, assist with meter readings using mobile and handheld devices, and resolve concerns related to their meters or billing. Set up and manage appointments for installations, maintenance, or issue resolutions. + Coordinate and schedule appointments with customers for AMI equipment installations, upgrades, maintenance, or issue resolution, ensuring efficient field operations. + Collaborate with cross-functional teams, including engineering, operations, and customer service, to optimize AMI system performance based on customer feedback and interactions. + Maintain accurate records of inspections, installations, repairs, customer interactions, appointments, and meter readings using mobile or handheld devices for compliance, reporting, and customer history purposes. + Ensure the quality and accuracy of AMI installations, repairs, and readings while adhering to industry standards and company policies during customer interactions and appointments. + Adhere to safety protocols and guidelines during fieldwork, especially during customer interactions and appointment settings, ensuring personal safety and the safety of others while working with AMI equipment. + Conduct regular field visits to customer locations to learn and evaluate the meter setting and endpoint programming. This includes assessing the installation environment, ensuring the correct functioning of meters and endpoints, and identifying any issues that may affect data accuracy or system performance. + Apply proper troubleshooting techniques during site visits to address and resolve any technical issues identified with AMI devices, ensuring minimal disruption to customer services. + Collaborate with other staff during visits to gather feedback on system performance and staff experience, using insights gained to recommend improvements to AMI system operations. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of: + Department of Public Utilities regulations, policies and procedures + Fluid mechanics and fluid dynamics, practices, and equipment relevant to water systems + Standard plumping methods for installation, maintenance, and repair within water systems + Principles and practices of water distribution operations, including metering, pressure regulation, and distribution network management. Skill in: + Utilizing work order management software for asset management, work orders, and tracking maintenance activities within the water system. + Utilizing AMI software tools for automated meter reading, data analytics, field operations, and network interface management to optimize water operations. + Using Microsoft Office suite (Word, Excel, PowerPoint, etc.) for documentation, data analytics, reporting, and communication purposes within the context of water operations. + Conducting studies related to water systems and analyzing collected data to derive meaningful insights. + Written and verbal communication to interact with customers, team members, and stakeholders + Applying mathematical concepts and calculations relevant to water system operations and analysis + Interpreting and understanding blueprints, plumbing schematics and site plans to facilitate effective work execution and problem-solving within the water infrastructure Ability to: + Work in confined spaces + Work independently + Establish and maintain positive relationships with the general public, customers, and colleagues to facilitate smooth operations and customer satisfaction. + Conduct investigative research into water system issues and provide informed recommendations for resolution or improvement. REQUIRED EDUCATION, EXPERIENCE, AND CERTIFICATIONS: + Graduation from high school or General Educational Development (GED) Tests equivalency + A minimum of Two (2) years of experience in Water Distribution or working with billing software, work order management software, or software for automated meter reading and data analytics. + An Associates Degree in Engineering, Technology, Business, or a related field can be substituted for two (2) years of experience. + Must be able to safely lift heavy objects weighting approximately 100 pounds + Must be able to enter and work in confined spaces + Must be bondable + Must possess a valid driver’s license Required Certification: + Must possess and maintain certification from OTCO, demonstrating competence in backflow prevention and management in compliance with Ohio regulations within 12 months from the date of appointment. PREFERRED EDUCATION, EXPERIENCE AND CERTIFICATIONS: + None PHYSICAL DEMANDS: The physical demands described within this job description must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In this position, the employee will frequently sit, lift, push, pull, drag and/or move up to 188 pounds. The employee will constantly stand and walk in all weather conditions. Occasional kneeling and crouching may occur with this position The employee will be required to use of personal protective equipment consistent with OSHA standards for the setting in which they operate. Speaking and listening are constant essential functions of this position. WORK ENVIRONMENT: The work environment described within this job description will be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently indoors, outdoors and traveling to multiple worksites. At times, this position will require extended work hours. The noise level in the work environment is usually moderate. If you need assistance or an accommodation, or if you have questions about completing the online application, please contact the Department of Human Resources at (419) 245-1500. Class Code: Water Service Technician (3425) The City of Toledo provides excellent health and retirement benefits for its employees. Health Insurance The City of Toledo is a self-funded medical plan provider that offers a broad network of health services options for its employees. The City also offers a multi-tiered prescription drug plan and dental and vision care services. Employees are required to pay a monthly premium depending on the employee’s selection of single, single plus one, or family coverage. Coverage is also afforded for qualifying domestic partners, depending on the employee’s bargaining unit. Monthly co-premiums are determined by collective bargaining agreement or Municipal Code. Group Life Insurance City employees are covered by a group life insurance plan depending on collective bargaining agreement or Municipal Code. Ohio Public Employees Retirement Plan The City is a member of the Ohio Public Employees Retirement Plan (OPERS). All employees who are paid in whole or in part by the state of Ohio, a county, municipality, or any other political subdivision of state or local government in Ohio must become members of OPERS unless they are covered by another state retirement system in Ohio. OPERS is a pension plan providing fixed retirement benefits every month based on a formula that rewards years of service. The City contributes 14.00% of the employee’s annual base salary and employees contribute 10.00% of their annual base salary. For more information about OPERS, click on this link: https://www.opers.org/ Deferred Compensation & 401(K) The City of Toledo offers a voluntary governmental 457(b) deferred compensation plan, which is a retirement savings plan that allows eligible employees to supplement any existing retirement/pension benefits by saving and investing pre-tax dollars through salary deferral. Contributions and any earnings are tax-deferred (both federal and state income taxes) until money is withdrawn. Withdrawals are taxed at ordinary income levels. For more information about the Ohio Deferred Compensation click on this link: https://www.ohio457.org/iApp/tcm/ohio457/index.jsp 401(k) The City of Toledo offers a voluntary pre-tax savings contributions retirement plan. The plan is commonly referred to as a 401(k). Under the 401(k) plan, an employee’s retirement savings contributions are deducted from the employee’s paycheck before taxation. The City does not make contributions on the employee’s behalf. (Contributions are tax-deferred until withdrawn during retirement). Annual contributions to the 401(k) plan are limited to a maximum pre-tax annual contribution, as established by Internal Revenue Service regulations. Roth 401(k) The City of Toledo also offers a voluntary post-tax savings contributions retirement plan. This plan is commonly referred to as a Roth 401(k) Plan. Under a Roth 401(k) Plan, an employee’s retirement savings contributions are deducted from the employee’s paycheck on a post-tax basis. Annual contributions to the Roth 401(k) plan are limited to a maximum post-tax annual contribution, as established by the Internal Revenue Service. 01 Do you possess a valid driver's license? + Yes + No 02 What is your highest level of education? + High School Diploma or G.E.D. + Some College + Associate's Degree + Bachelor's Degree + Other + None of the Above 03 How many years of experience do you have in customer service or collection activities and design or inspection or maintenance and repair of plumbing services? + Three (3) or more years of experience + Two (2) but less than Three (3) years of experience + One (1) but less than Two (2) years of experience + Less than (1) year of experience Required Question Employer City of Toledo Address One Government Center Ste 1920 Toledo, Ohio, 43604 Phone 419-245-1500 Website http://toledo.oh.gov/services/human-resources/ Apply Please verify your email addressVerify Email