Media help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Kantar Media is a wholly owned but operationally independent part of the Kantar Group.

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Job Details

As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

Kantar Media is seeking a Support Engineer to join our offices based in Rennes.

Roles:

To support customers (support level 2/support expert) in the scope of Audience measurement systems (audio matching/watermarking technology) : 

To analyze and to reproduce customers issues, to troubleshoot and to resolve customers through workarounds or technical solutions.

To follow up issues through ticketing tool through permanent dialog with customers.

To support customers for the installation and the maintenance of their systems.

To install and test new product versions and to control that products version are correctly tested prior to release the versions to the customers.

To write process or informative notes (FAQ, How to, technical notes) related to the set-up, commissioning and the support of Audience measurement systems in order to help customer for the set-up and maintenance of their systems. 

To support presales activity trough technical advices when it is necessary.

Support activities require to travel abroad from time to time.

Experience and technical skills:  

Technical Experience in network distributed architectures (cloud services, dockers, virtual box, Kubernetes, AWS, IBM Cloud, Azure,….)  based on Linux systems, ideally for multimedia applications (video/audio).  

Ideally, a first experience as a support engineer or test engineer or field engineer for a systems integrator or manufacturer.

Technical skills  :

Virtualized environment experience (cloud services, dockers, virtual box, Kubernetes, AWS, IBM Cloud, Azure,….)

Experience in system administration with Linux (Debian/Redhat/Centos)

Knowledge of network protocols basics (routing, tunneling,…) and network issues debugging experience

Nice to have skills

Audio technologies experience and Basic Audio analysis (Audacity tools) 

Audio interfaces knowledge (sound cards, audio interface), professional TV tuners

Script shell experience with Python in Linux environment

System monitoring tools knowledge like Zabbix

Personal skills

Good written and fluent oral communication in English  

Customer satisfaction oriented with a capacity to maintain a good relationship with our customers whatever the circumstances

Team spirit oriented within an international and multi-cultural organization

Highly organized and able to manage concurrent requests from customers

Issue analysis oriented and technically rigorous

Autonomous to investigate on complex issues and to manage corrective actions

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Why join Kantar?

We pride ourselves on understanding people, and what makes us think and act the way we do.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.