Media help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Kantar Media is a wholly owned but operationally independent part of the Kantar Group.

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Job Details

As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

Kantar Media is seeking a Support engineer for audience measurement technology to join our offices based in Rennes.

Roles

Main Role: To support Kantar customers in the scope of Audience measurement systems for TV and Radio media with the following detailed tasks:

To ensure that our customers (Broadcasters, technology partners) can deliver audience measurement results using our products and technologies (audio watermarking technology as a priority but also matching technology support).To test and assess products versions (software and hardware products) to prior to customers delivery, working closely with engineering to solve issues from testing and assessments results.To support customers for the installation and the maintenance of their systemTo analyze and to reproduce customers issues, to troubleshoot and to resolve customers through workarounds or technical solutions.To follow up issues through ticketing tool through permanent dialog with customers.To support technically the integration of watermarking technology in third parts manufacturers through dedicated process and checking.To manage and control the licensing of the products (software, hardware) deployed in the field in the scope of contractual commitments.To write processes or informative notes (FAQ, How to, technical notes) and maintain technical documentation related to the set-up, commissioning and usage of our products and technology. To support presales activity trough demo and tests set-up and technical advices.This position is transversal to both technologies (watermarking and audio matching), so it is important to be versatile and the ability to understand and master both technologies. This position can imply to participate to a 24/7/365 support hotline if necessary (specific financial reward for this activity).Support activities require to travel abroad from time to time.

Experience and technical skills:  

Technical Experience related to systems usage in the field of TV and radio broadcasting.Ideally, a first experience as a support engineer, test engineer or field engineer for a TV or Radio Broadcaster, Broadcast system integrator or manufacturer.

​Technical skills:

For WatermarkingTV and Radio Broadcast workflows knowledge.Knowledge of network architecture basics (switches configuration, VPN usage, routing).Linux knowledge applying to software installation, networking set-up and administration basics.Broadcast Audio technologies and norms knowledge - Basic Audio analysis knowledge.  Azure cloud administration basics.Software Virtualization basics on hardware premises and in the Cloud (Azure, AWS).Nice to have skillsAzure Kubernetes System (AKS) clusters deployment and support.Terraform and Helm for infrastructure deployment.Containers/Linux, Elastic Search /Kibana, Prometheus/Grafana/Loki knowledge.IP multicast basics applied to audio/video transport on IP network.Python or Shell Scripting in Linux environment.   TV reception architecture (DTT, SAT, IP) using IP streamers or IP multicast streaming architectures used by Broadcast operators.System monitoring tools knowledge like Zabbix.   

  

Personal skills:

Good written and fluent oral communication in French and English (B2 level).Customer satisfaction oriented with a capacity to maintain a good relationship with our customers whatever the circumstances.Team spirit oriented within an international and multi-cultural organization.Highly organized and able to manage concurrent requests from customers.Issue analysis oriented and technically rigorous.Autonomous to investigate on complex issues and to manage corrective actions.

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Country

France

Why join Kantar?

We pride ourselves on understanding people, and what makes us think and act the way we do.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.