About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana Overview Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success. OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet. Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Be a part of our Waterpark team as a Guest Admissions to launch this world-class property. Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time. Our Vision for our team members: Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination Contribute to our distinctive atmosphere and foster your personal and professional growth An individual committed to creating exceptional guest experiences Be appreciated for what you bring to the team Learn and grow with a company that values its associates Why OKANA: Competitive wages People-first culture Health insurance Retirement savings Growth opportunities Paid time off Festive environment Perks & discounts About the role The Waterpark Guest Admissions is a client facing position that is responsible for welcoming guests and ensuring a smooth entry process at the facility. This role involves processing ticket sales, verifying passes, and providing information about the venue and its amenities. They are expected to address guest inquiries and resolve any entry-related issues with professionalism. Ensuring a positive first impression, the Guest Admission team plays a key role in delivering excellent customer service. Maintaining a clean and organized entrance area is also essential. What you will be doing: Oversees daily operation of the front desk area and maintains a welcoming presence as the “first impression” for many guests, fellow associates and vendors. Maintains a welcoming presence to the property and in the front office area, especially when in view of guests. Immediately acknowledge guests, requests, and questions. Is neat and clean in appearance, wears proper uniform, name/ID badge, and correct department footwear. Provides excellent customer service that “Is not just the best, but Legendary”. Conduct themselves in a professional, courteous manner always. Immediately addresses all guest requests and follows through to ensure resolution and 100% satisfaction. Answer phone calls and assist guests with inquiries and general information. Follows proper credit card handling procedures. Accurately completes required paperwork and switch out procedures. Completes ticket reconciliation and tracking form daily. Practices excellent communication skills, shares information to other shifts and to management through use of the daily logbook or other approved channels. Communicates all necessary information to current or future guests to ensure maximum satisfaction and revenue potential. Has a thorough understanding of all systems used at the front office, including POS System, the phone system, and intercom and paging system. Ensures the hotel equipment, such as fax machines, copiers and the PMS system are maintained properly and secured. Has thorough understanding of all emergency plans, safety and operating procedures/standards-especially regarding handling guests and maintaining service if an emergency or other issue arises. Well informed and confident in ability to appropriately handle missing child alert. What you bring to the role: Strong customer service and communication skills. Basic math skills and handling POS transactions. Ability to operate ticketing systems and other point-of-sale technology. Friendly and professional demeanor. Ability to work flexible hours, including weekends and holidays. Previous experience in a guest-facing role is a plus. OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first. Pyramid Global Hospitality is an Equal Opportunity Employer Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.