Our goal is to contribute to become the best wholesale bank (“WB”) in Europe by 2026, supported by our international network. Lending is a key business line, offering a suite of lending products and services to WB customers. Tribe lending is part of ING WB lending. Tribe lending is executing a digital transformation to improve our customer and employee experience and digitize our products and processes to stay competitive and remain regulatory in control. Digitalization is what our customers expect, our employees desire and our regulators demand.

The tribe consists of 8 dedicated product areas focusing on specific segments of the lending value chain (loan origination, loan monitoring, credit ratings, CMA, loan servicing, covers, channels and data) supported by three centres of expertise; Business Architecture, Business Support / NFR and Data Analytics.

This vacancy is positioned in the Business Architecture centre of expertise. The Business Architecture team oversees WB lending product management and related product changes, product governance and the design and data driven key performance indicators of our products. Activities include the alignment of cross product offerings between lending and other WB domains, product review and development and providing input to product approval review and change related risk control self assessments.   

The team also houses the global lending standardisation framework (“GLSF”), describing the global lending operating model to describe the end-to-end processes in a structured and measurable framework that besides products describes processes, data and IT. The team jointly designs, maintains and improves the GLSF based on (organizational) changes, new regulation and new software solutions in close coordination with the product leads and priority setting by the head of Lending.

Role and Responsibilities

The Customer Journey Expert (“CJE”) has a responsibility for the development, management and harmonization of products with the aim to provide a differentiating customer and employee experience. We are looking for a CJE with strong analytical skills and (strategic) knowledge of lending and risk policies regarding for example corporate lending, project finance, acquisition finance, real estate finance, financial institutions etc. Candidates with a track record in the front office domain of Lending / risk with an interest in product management, digital transformation and creating data insights are especially invited to apply.

For this position, the CJE  will strengthen our global product management by offering advice, drive change and maintain consistency. The CJE will focus on the re-design of lending product performance management ,covering a target picture for governance, corresponding processes, tooling and implementation. Effective product governance and ultimately performance management requires to address three key issues: 1) Defining & capturing the product suite, 2) Defining a set of comprehensive KPI across lending to measure performance, and 3) Proper data and tooling.

Key Responsibilities

Product management - performance : create aggregated lending product insight per country in terms of products, revenue, customer types, volumes / churn, new volumes, channels and data quality.

Product management - catalogue : product, fee and purpose standardization, harmonization and registration of the lending product, working towards clear demarcation and joint solution delivery with other WB domains.

Product management – design/product development : Continuously improve the Product and customer journey based on policy and regulatory requirements. Also, taking into consideration evolving commercial needs and local market landscape. Working together with legal, process and service design colleagues to design the WB lending products of the future, that are delivered through traditional and new (digital) channels on aspects such as ESG, covers, covenants, fees and rate benchmarks.

Product management - regulation : contribute to global programs affecting the lending product such as benchmark transitions, Basel IV,  and other regulatory requirements.

Product benchmarking : preparing benchmark studies towards product management vis a vis our biggest competitors, to support our product design initiatives 

Product governance : facilitate lending product approval and review process and prepare and attend the Global Product Approval Committee

Stakeholder management: Client value add is our main priority. Together with the team, you will craft and decide the stakeholder communication strategy.

Risk management: to build a safe and secure Product, working together with the team to comply with Non Financial Risk requirements e.g. Risk and Control Self Assessment processes etc.

What is in it for you?

We are looking for someone who gets energy to re-image the current lending products and governance. Someone with a growth mindset, who wants to drive change, contribute to cool (digitalisation) innovation initiatives. You will be enabled to “Do Your Thing” working with a cross-functional team (CJEs, process, data, service design, IT), in a diverse, fun and energetic team.

 Proven track record and technical skills:

Master degree

Minimal 3-5+ years of working experience

Pro-active, open minded, goal driven personality and the capabilities to optimally function within an Agile environment

Experience/affinity with wholesale banking lending/sectors within front office or risk management experience

Excellent communication skills (English - verbal & written)

Attention to detail and strong analytical skills

Self-starter, with excellent organisational skills and able to deliver on priorities

Experience in Vantage reporting, Access and other database management systems is a pre

Rewards & benefits  

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at ING include: 

A salary tailored to your qualities and experience36 or 40 hour workweekIndividual leave: 24+2 individual holiday days based on 36 hr workweekDiversity leave: 3 days per year (1,5 paid, 1,5 unpaid)CSR days: up to 2 days per year to actively engage in society by volunteering13th month salary8% Holiday paymentIndividual Savings Contribution (BIS), 3.5% of your gross annual salaryMobility cardAttractive pension schemeHybrid working to blend home working for focus and office working for collaboration and co-creation

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us 

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!