Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The Wealth Center Operations Manager oversees the operational, service and compliance related activities within the Wealth Center. This individual is responsible for ensuring Wealth Center team members adhere to policies and procedures and support resolution of service issues to drive exceptional customer service. To support these activities, the Wealth Center Operations Manager works closely with the Wealth Center Manager and Field Support Manager to achieve network operational efficiency and operational/ risk control

As our Wealth Center Operations Manager you will:

Manage daily operations of the Wealth Center to ensure operational soundness and compliance to policies and proceduresCollaborate with Wealth Center Managers and staff to maximize usage of Complaint Management System - to steer increases in FCR and 5DR while triaging solutionsCoordinate partner with Wealth Center Manager to optimize operations, resource allocation, and workflow processes to support the following activitiesConduct regular audits and assessments to identify and mitigate operational risks, fraud, and security breachesImplement measures to safeguard customer data, maintain confidentiality, and uphold the integrity of banking operationsPartner with Wealth Center Manager to foster a customer-centric culture across all Wealth Center roles emphasizing the importance of delivering exceptional service and building customer relationshipsAddress escalated customer inquiries, complaints, and issues promptly and effectivelyImplement strategies to enhance customer satisfaction, loyalty, and retentionIdentify core servicing and process issues and lead initiatives with related business partners to optimize, streamline, and operationalize implementation across the networkLead and support performance evaluations through proactive coaching, providing feedback, and support employee growth and career advancement with development plans

For this role, HSBC targets a pay range between $71,400.00 and $107,000.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.