Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for performing a variety of specialized functions across a team of Financial Advisors, such as business management, business development, wealth planning, investment management, or relationship management. Key responsibilities include providing quality client service, and operations support and executing problems where extensive analysis and evaluation is required. Job expectations include having knowledge of the Merrill Wealth Management business and supporting team members as needed. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Responsibilities:

Provides quality client service and effective operations support by resolving client issues and analyzing data to address risk issues and trendsEscalates issues and provides resolution on complex inquiries, requests, and problems related to client concernsDocuments client interactions and provides team members with time sensitive updatesAttends client review meetings to capture notes, document in Salesforce, and tracks all actions/activities to ensure the highest level of client service is providedProvides advice and assists with training for team members

Required Qualifications:

Series 7, 63/65 or 66 or equivalent; must obtain all state registrations held by the Financial Advisor(s) and Advisor Team(s) they supportSAFE ACT Registration; ADV-2B RequiredObtain and/or maintain at least one firm approved designationDemonstrated expertise and impact in at least two of the following specialized functions: Wealth Planning, Investment Management, Business Development, Business Management and/or Relationship ManagementPossess and demonstrate strong communication skillsDemonstrate an understanding of how to deliver a strong overall client experienceThorough knowledge and understanding of the suite of Wealth Management products and servicesDetail oriented with strong organizational skills and ability to manage multiple tasks and priorities at onceStrong partnership and relationship management skills; ability to work across Elite Growth Program (EGP) functions and organizational lines/levelsAbility to influence and demonstrate clear communication and collaboration with others to make sound decisions without direct authorityAnalytical skills with ability to identify trends, root cause and effects and implement improved processes to increase growth and mitigate riskAbility to identify client needs and concerns and articulate appropriate approach to align solutions to goals to support responsible growth​

Skills:

Account ManagementBusiness AcumenCustomer Service ManagementClient ManagementPortfolio ManagementReferral IdentificationReferral ManagementRelationship BuildingAdministrative ServicesProcess Simplification

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

37.5