68068BRAuto req ID:68068BRJob Code:I0658P IT User Support Prfss IV Department Office Location:USA - MA - Cambridge Business Title:Web Project LeadSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :058Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills: + Proven experience in technical project management with a focus in web development projects. + Exceptional communication and interpersonal skills for effective liaising with both technical and non-technical stakeholders. + Familiarity with project management tools such as JIRA. + Must be able to deal effectively and politely with all people from all types of backgrounds and experience and in all types of situations. + Ability to work independently and within a team-oriented environment and manage multiple projects simultaneously Additional Information: + This position requires a 3 month orientation and review period. + Please include a cover letter with your application. To learn more about the AA&D team, please visit our Careers site at https://alumni.harvard.edu/careers To learn more about how Harvard supports diversity and inclusion throughout the University please visit the Office for Diversity, Inclusion & Belonging at https://dib.harvard.edu/. Accommodations: Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please let your recruiter know. COVID 19 Vaccination Information: The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up to date on CDC-recommended vaccines.Department:Alumni Affairs and DevelopmentPre-Employment Screening:Criminal, IdentityJob Function:Alumni Affairs and Development, Information TechnologySchool/Unit:Alumni Affairs and Development EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Basic Qualifications: + Minimum of five years’ post-secondary education or relevant work experience Certificates and Licenses: + Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred Position Description:Alumni Affairs and Development (AA&D) Alumni Affairs and Development is a dedicated team supporting Harvard’s advancement activity through front-line fundraising, alumni and volunteer engagement, technology, prospect management and research, business process, events, communications, and many other areas. Our goal is to create an environment of respect that leverages the many talents, perspectives, and experiences of our employees; to deliver the strongest possible results by incorporating diverse perspectives into our daily work; and to make AA&D a great place to work for everyone. We strive to live our values of respect, inclusion, trust, collaboration, continuous improvement and innovation; and open communication and effective information sharing in our daily interactions and our work. AA&D is comprised of the University Development Office (UDO), Faculty of Arts and Sciences (FAS) Development, AA&D Resources, the Harvard Alumni Association (HAA), and the Office of the Vice President (OVP). The Web Project Lead will enhance communication within the team and optimize project and process workflows to ensure the timely delivery of high-quality Web Solutions projects and services related to the alumni.harvard.edu website and associated microsites. This role involves collaborating with the team and stakeholders to develop comprehensive project plans, facilitate effective communication, maintain project and process documentation, oversee risk management, and lead and participate in quality assurance processes. POSITION DESCRIPTION + Planning and Execution + Partner across the Web Solutions team to develop and manage comprehensive project plans outlining scope, timelines, resource allocation, and milestones for the technical implementation of Drupal upgrades, security patching, and strategic projects related to alumni.harvard.edu and associated microsites. + Facilitate clear, consistent communication with internal and external partners, including development, design, QA, and management teams. + Collaborate with stakeholders to gather requirements, ensure alignment on project goals, and adhere to deliverable deadlines. + Organize and lead regular project meetings, including stand-ups and retrospectives. + Identify potential risks and implement mitigation strategies. + Coordinate project members to resolve technical issues that arise during project lifecycle. + Deliver regular status updates to stakeholders, emphasizing project progress, upcoming milestones, and any issues needing attention. + Quality Assurance + Partner across the Web Solutions team to establish and oversee quality standards and procedures, ensuring deliverables meet or exceed expectations. + Write test plans and coordinate all testing activities. + Participate in executing testing to ensure the accuracy of deliverables. + Service Delivery + Deliver customer-focused service with an emphasis on continuous improvement. + Draw on relationship, planning skills, and technical knowledge to act as liaison to internal and external partners + Maintain comprehensive documentation, including technical specifications, user manuals, and progress reports. + Collaborate with Talent Management on communications to Drupal Editors and Publishers to share recent technical improvements and upcoming learning opportunities. + Contributes to the coordination of resources to respond to production incidents which may include after hours support. + Provide support during project go-lives and busy season such as reunions and calendar year end. Support includes occasional weekend and holiday times. + The above covers the most significant responsibilities of the position. It does not, however, exclude other duties, the inclusion of which would be in conformity with the level of the position. Commitment to Equity, Inclusion, and Belonging:Harvard University views equity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify this excellence while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.Benefits:We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include: + Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers. + Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date. + Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more. + Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service. + Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools. + Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions. + Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning. + Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more. + Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston. Work Format:Hybrid (partially on-site, partially remote) LinkedIn Recruiter Tag (for internal use only):#LI-JP1Work Format Details:This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment. This position is hybrid, but the exact schedule may be subject to change due to any operational adjustments in the department.