Why You'll Love Cisco

We change the World; you will become passionate about your employer and the brand you represent. Everything converges on the Internet, making networked connections more meaningful than ever. Our employees' ground-breaking ideas impact everything. Here, we take creative ideas from the drawing board to dynamic solutions that have real-world impact. You'll be part of a team that cares about its customers and enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

What You'll Do

You will be responsible for driving Cisco's success in Customer Engagement by implementing successful strategies to capture aggressive growth in the Contact Centre, CCaaS, and Communications Platform-as-a-Service (CPaaS) market.

Cisco’s Webex Customer Engagement offering is among the most exciting market spaces. The growth of smartphone usage and mobile and digital messaging has driven profound changes in customer behaviour, forcing organisations and businesses to transform customer engagement and communication faster and more efficiently.

As a Customer Engagement Expert, your deep knowledge and thought leadership will be leveraged to assist the wider Cisco sales teams in building trust and capturing market share across Cisco’s Contact Centre, CCaaS, and CPaaS solutions.

You will be expected to have significant Contact Centre, CCaaS and CPaaS domain skills, experience, and a proven record of leading strategic solutions sales. Overlay sales and management within a channel-led and direct go-to-market business model are required.

Specific knowledge and experience in successfully positioning and selling to business decision-makers, as well as a strong network at the senior executive level, are essential.

You have a strong overall knowledge of both Customer Experience technologies and a view of the evolving architectures our customers will require to succeed. It is expected that you will be able to engage with key executives and enable our technical experts to deliver a technology plan that supports a broader account strategy. You will apply the Cisco product and solution portfolio to customers and the industry, using strong business insight and industry knowledge to align Cisco's strategy with business challenges and priorities.

Ultimately, this role will be measured by revenue growth and market share.

Who You Are

You have demonstrated experience/capability in selling and consulting to Customer Experience executives. You will maintain an active, hands-on approach with the team, partners, and customers. You love what you do and are passionate about technology enabling frictionless customer experiences and journeys.

You have core experiences in the following areas:Technology Leadership: Communicate a clear technology vision and strategy with a compelling value proposition specifically as it relates to CPaaS, Contact Centre and Experience ManagementExtensive sales/consulting leadership experience managing solution and application salesDeep understanding of on-premise Contact Centers, CCaaS & CPaaS, and SaaS-based technologies and architectures, including adjacent technologies like Workforce, Quality Management, and AI.You are expected to have customer relationships and understand the Thailand market. An understanding of the Indonesian market would be an added advantage.Who You'll Work With

In this role, you will work across the following teams to help solve our customers’ most complex business problems.

Global Contact Centre Sales Acceleration team and leadershipCollaboration with Product Sales Specialists and Solution ArchitectsAccount Management TeamsChannel Partners and third-party Contact Centre Solution PartnersProduct Management across Cisco’s Global Contact Centre Business UnitWhy Cisco

At Cisco, each person brings different talents to work as a team and make a difference.

Yes, our technology changes how the world works, lives, plays and learns, but our edge comes from our people.

We connect everything—people, processes, data, and things—and use those connections to improve our world.

We innovate everywhere—from launching a new era of networking that adapts, learns, and protects to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more.

We benefit everyone. We do all this while striving for a culture that empowers every person to make a difference at work and in our communities.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.