Summary This position will be assigned to the JBSA Randolph Marketing Office located in Joint Base San Antonio, TX. This is a regular part-time category position with guaranteed 20 hours per week. May work up to 34 hrs./wk. Employees appointed to a regular category position are eligible for benefits. Responsibilities The Website Manager will lead the digital marketing and online communication strategies to engage, build and improve the online presence of the 502d Force Support Squadron. Prepares marketing concepts for the web and provides advice to decision makers in setting goals and establishing priorities to support the mission. Works closely with supervisors, higher level managers, Marketing team, Social Media Coordinator and the Marketing Director to gather content; prepare website and social media marketing campaigns and determine the best way to disseminate the information to drive traffic and audience growth across different online platforms. Ensures all content is displayed accurately, fully accessible and conforms to higher level and regulatory requirements. Will write and edit content for the web and may need to design eye catching advertisements for the web and social media sites. Maintains and edits photos of events for the web and social media sites. Resizes images, documents and create editable forms; prepare files for the web. Identifies trending topics of interest, provides online customer service support, evaluates customer feedback, coordinates and compiles customer requests from the web to managers and flight chiefs. Tracks day-to-day facility updates for online communications. As the online liaison between the Force Support Squadron and the community, the individual interacts with customers, monitors comments and replies to customer messages within a timely manner; create engaging online conversations. Responsible for improving search engine optimization and ensures website is easy to navigate and appealing. Uses website statistics to translate into marketing strategies and improves functional interface design. Provides recommendation to change format and online directory structures to improve navigation. Works with IT Specialists and Public Affairs to keep abreast of changes to Air Force Instructions, Manuals, and guidance covering web pages and maintenance as well as ensuring all registrations and clearances for the web page are kept up to date. Researches and develops new web-based projects. Able to provide training and support to alternate editors. May be required to work an uncommon tour of duty. May operate a government vehicle to include light truck, sedan, golf cart etc. Duty locayion will be JBSA Randolph, however, this position may be required to work at JBSA-Fort Sam Houston and JBSA-Lackland. Performs other duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12651517 Requirements Conditions of Employment Qualifications Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 01/16/2025 Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Requires a general knowledge of Force Support activities and marketing/advertising principles and practices. Must have experience with designing websites and websites management and social media management, Google Analytics, Facebook, Twitter, Pinterest, YouTube, LinkedIn, blogs and other social networking sites. Experience with Drupal is desired. Must have the ability to work effectively with managers, public affairs and be able to work independently and as a team member. Experience must demonstrate proficiency in Microsoft Office products and Adobe Creative Suite. Must have ability to communicate effectively orally and in writing using tact and diplomacy. Must have ability to create a positive rapport with internal and external customers and have excellent writing, proofreading and editing skills. Must demonstrate knowledge of hyper tech markup language (HTML) and cascading style sheets (CSS) ability to use a Content Management System to maintain a website. Must have knowledge of organization to provide customer support. Knowledge, Skills and Abilities (KSA's): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of Force Support activities and marketing/advertising principles and practices. 2. Skill with designing websites and websites management and social media management, Google Analytics, Facebook, Twitter, Pinterest, YouTube, LinkedIn, blogs and other social networking sites. 3. Knowledge of hyper tech markup language (HTML) and cascading style sheets (CSS). 4. Knowledge of organization to provide customer support. 5. Ability to create a positive rapport with internal and external customers and have excellent writing, proofreading and editing skills. 6. Skilled in Microsoft Office products and Adobe Creative Suite. 7. Ability to communicate effectively orally and in writing using tact and diplomacy. 8. Ability to work effectively with managers, public affairs and be able to work independently and as a team member. **NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration. All other applicants will be referred as needed and requested by the selecting official(s). **Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position.(Format example: Employer name, position title, beginning and ending dates of employment, with summary of duties, etc.) Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional Information Individual must fully meet qualification/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.