London, United Kingdom
184 days ago
Weekend Shift Lead

TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

The Weekend Shift Lead oversees the weekend team coverage. Responsible to provide high-level technical hosting support to Project Management teams globally. Manage electronic discovery solutions for the culling, processing, hosting and conversion of electronically stored information (ESI) for end clients consisting of mainly law firms and Fortune 500 companies. Provide guidance to Junior Analysts.

Position responsibilities:Guide and train Junior Analysts.Manage team’s weekend schedule.Communicate with Project Management Teams as well as clients in order to effectively execute tasks throughout the life cycle of a case.Manage high-level tasks and unique workflows.Troubleshoot any tech-related issues; both internally and externally.Be available to answer client questions about web hosting software and perform various administrative functions of the application(s) to meet clients’ needs.Handle multiple projects and jobs to ensure deadlines are met.Ensure smooth transition of work between Weekday and Weekend shifts.Develop and utilize strong analytical skills to research potential solutions and determine appropriate course of action.Ensure jobs are completed according to client, and industry standards, and that job specifications and deadlines are adhered to.Perform other tech-based special projects or duties when required.Work with Relativity and LAW to execute document productions, including bates stamping, creating load files and performing OCR.Create custom event handlers and Relativity Scripts to improve workflow.

Essential skills and experience required:Bachelor’s Degree in related field, such as computer sciences or information management-technology, or equivalent work experienceRCA CertificationMinimum 2 years’ experience in litigation technology/vendor side preferredKnowledge of SQL and/or Visual BasicExperience with LAW PreDiscovery or IPRO is a major plusStrong technical and team-player backgroundKnowledge of AnalyticsKnowledge of Digital ReefExperience in MS Office applicationsProficient with Concordance and SummationAbility to convey technical processes and terminology into easy to understand languageStrong organizational skillsExcellent Customer service skills.Strong written and oral communication skills.Available to work overtime including evenings, as needed.Available by phone or email when out of the office as needed.Ability to work well under pressure and meet tight deadlines.Positive attitude and ability to develop and implement new ideas to create customized solutions on a client by client basis.
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