Welcome Center Specialist - QC Print (https://www.schooljobs.com/careers/bhcedu/jobs/newprint/4790595) Apply  Welcome Center Specialist - QC Salary $15.00 Hourly Location Quad Cities Campus - Moline, IL Job Type Part-Time Staff Job Number 22-00401 Department Student Services Opening Date 01/23/2025 Closing Date 2/6/2025 11:59 PM Central Work Hours 2 to 6:30 M-TH 1 to 5 F Application materials required Cover Letter, Resume/CV + Description + Benefits + Questions General Information & Responsibilities The Welcome Center Specialist provides general receptionist and customer service duties including greeting and referring individuals, operating the telephone switchboard, and maintaining the operations of the Welcome Center area. Description of Duties DESCRIPTION OF ESSENTIAL DUTIES: + Greets and refers individuals to appropriate staff or College services. + Provides information and telephone switchboard service for the Quad-Cities Campus utilizing the software/system located at the primary Welcome Desk on campus. + Provides accurate general college information to individuals upon request. + Works collaboratively with Campus Public Safety to take photos of students for the distribution of student identification cards. + Coordinates schedule of student workers to ensure coverage of Welcome Center and phone lines during regular campus hours. + Provides switchboard training to Welcome Center staff. + Communicates new or updated information to co-workers. + Creates and maintains job aids specific to Welcome Center functions. + Provides word processing and other clerical duties as needed. + Performs opening and/or closing procedures. DESCRIPTION OF OTHER DUTIES: + Maintains inventory of materials/supplies for Welcome Center. + Responsible for neat and clean work area. + Performs opening and/or closing procedures. + Performs general clerical duties and assists with various projects as assigned. + Maintains confidentiality of information collected and distributed. + Works with Campus Police regarding lost and found items. + Performs other job-related duties as assigned. OVERALL ACOUNTABILITIES: + Demonstrates BHC core values. + Accuracy, efficiency, and timeliness of work. + Ability to work cooperatively with co-workers. + Ability to communicate in pleasant manner with employees, student, vendors, and general public. Education & Experience EDUCATION AND EXPERIENCE: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.) + High School diploma or recognized equivalent required. Associate’s degree preferred. + Previous experience providing face-to-face and telephone customer service preferred. + Good verbal communication skills required. + Computer experience including Microsoft Office (i.e. Word) required. + Experience working with diverse populations preferred. The above statements reflect the general details necessary to describe the principle functions of the described job; it is not an all-encompassing statement of all the work requirements that may be necessary to perform the job. Supplemental Information Black Hawk College does not sponsor employment visas. Black Hawk College is an AA/EEO employer. While you contribute your talent and enthusiasm to BHC, as an eligible employee you will have access to outstanding health benefits, ample time off, a pension plan, educational opportunities, and much more. In this section, you will find an overview of our comprehensive and generous benefit programs. Be sure to check out the Compensation section as well. Core Benefits for Regular, Part-Time Staff Employees (Employed 20 or more hours per week) Tuition Waiver Employee Assistance Program Flexible Spending Account / Dependent Care Account Paid Holidays Sick Leave Retirement Pension Plans State University Retirement System of Illinois (SURS): Employees working in a regular and continuous position or one in which services are expected to be rendered on a continuous basis for at least four months or one academic term, whichever is less, may be eligible to enroll in SURS. To learn more about SURS, visitwww.SURS.org. Optional 403b Tax-Deferred Investment Program: Employees may set up a 403b plan through Empower Retirement. 01 Do you have a High School diploma or recognized equivalent? + Yes + No 02 Do you have computer experience including Microsoft Office (i.e. Word)? + Yes + No Required Question Employer Black Hawk College Address 6600 34th Ave Moline, Illinois, 61265 Phone 309-796-5222 309-796-5224 Website http://www.bhc.edu