Company: Oak Street Health
Title: Welcome Coordinator (Bilingual/Spanish)
Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patientsâ communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.
For more information, visit www.oakstreethealth.com.
Role Description:
Oak Street Health takes a team-based approach to providing outstanding patient care. Our Service Team builds individual relationships with our patients and ensures they are happy with their experience. The Service Team is responsible for delivering excellent, high-touch assistance to our patients everyday.
Welcome Coordinators are an integral part of Oak Street Health. You will be the first impression we make on our patients. You will efficiently juggle many tasks: ownership of our Welcome and Community Areas, management of inbound and outbound phone calls, as well as managing patient referrals and medical records. We also expect you to be highly flexible, covering when needed in other local locations.
Core Responsibilities:
Welcoming patients and conducting check-ins with required forms
Collecting co-pays from patients
Updating patient information and making changes in electronic medical record platform
Scheduling appointments within electronic medical records platform
Managing phone lines by answering, taking messages, and conducting outbound calls, as instructed
Managing patient referrals by scheduling those appointments and completing authorizations
Requesting medical records, routing documents to clinical staff for review, and uploading documents into electronic medical record platform
Assisting new patients with paperwork
Assisting with community room events
Other duties as assigned
What are we looking for?
A flexible and positive attitude
A welcoming and nurturing attitude toward our patient population of older adults
Strong computer skills and basic knowledge of Microsoft Excel
Experience in customer service setting
Strong verbal and written communication
High level of integrity
Proficient PC skills
College degree preferred, some college required
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve, where necessary
US work authorization
Someone who embodies being âOakyâ
What does being âOakyâ look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being scrappy
Why Oak Street?
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:
Collaborative and energetic culture
Fast-paced and innovative environment
Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.