POSITION SUMMARY:

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

The Welcome Gate Supervisor is responsible for not only greeting guests as they arrive, but for overseeing the Welcome Gate Team in its entirety.  He or she must be familiar with resort facilities, directions, associate relations, daily operations, and resort updates. Welcoming guests arriving to and from the property in an enthusiastic and courteous manner is imperative to the success of all Welcome Gate Associates, but the Supervisor will set the standard for the team as a whole.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

Supervises daily functions of associates, develops performance standards, trains employees, and directs on-going tasks. Remains friendly, always meets changing and/or multiple demands while staying calm under stress. Organizing the schedule of the team and balancing the differing needs of each associate while also ensuring the operational needs are being met. Attending weekly meetings to stay up to date on important updates, then relaying it effectively and efficiently to the team to ensure they’re well informed. Greet guests upon their arrival.  Assist guests by providing clear and thorough directions.  Maintain the cleanliness and organization of the Welcome Gate, inside and out. Maintain steady traffic flow through the gate. Greet and make eye contact with passing guests. Stand in posted position presenting a polite, professional image, awaiting guest requests. Provide information regarding all facilities and services. Maintaining a clean and professional appearance at all times. Addressing guests' needs and maintaining positive relationships to ensure guest satisfaction. Utilizing Forbes standards during all in-person and phone communication and ensures all Welcome Gate associates are trained on these standards. Ensuring that guests' requests are addressed in a prompt and efficient manner. Other duties assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

High School Diploma or equivalent required Valid driver's license required. Previous supervisory experience required. Previous customer service experience preferred. Ability to speak English fluently. Ability to work varying shifts, including nights, weekends, and holidays. Ability to move, lift, carry, and/or pull objects up to 50 pounds without assistance. Ability to stand or walk for extended periods of time.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS:

What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

Attractive 401(k) plan Paid vacation, holidays, and personal hours Family medical, dental, and vision insurance. Long-term and short-term disability insurance Employee and educational assistance program Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort On-site uniform and dry-cleaning services Discounted meals during breaks in associate break areas Wisteria Associate Community Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities. Associate Recognition programs Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles. Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

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