Major Responsibilities:

Successfully manage the first and last impressions of the facilityProactively approach, greet and acknowledge all in a friendly, professional manner and provide quick, responsive guest serviceAnswer telephone and make calls to department, units and outside organizations as requestedSuccessfully utilize the Epic system for appointment and patient look-up, input of transport requests       Properly communicate with all departments and transport companies on behalf of patients/visitorsPartner with all hospital staffProblem-solve, manage conflict, address patient/visitor concerns and complaints, and initiate recovery steps for service failuresAssist in maintaining a smooth traffic flow at the entrances to the facilityPhysically assist in the transport of patients/visitors through wheelchair use and escorting -both external and internalPhysically assist patients in/out of vehiclesWhen required, provide symptom screening of patients/visitors entering the facility by asking structured health questions

Licensure, Registration and/or Certification Required:

None Required.

Education Required:

High School Diploma or GED

Years of Experience:

Typically requires 2 years in customer service facing role.

Knowledge, Skills & Abilities Required:

Life support training courses may be required dependent on department discretionExcellent Customer service, communication (written and verbal) and interpersonal skills; ability to positively communicate with others under difficult circumstancesIntermediate computer skills (prior Epic experience is a plus)Must be extremely accurate in a fast paced environmentAbility to manage multiple demands and prioritiesDemonstrated ability to work as part of a team, independently and collaboratively

Physical Requirements and Working Conditions:

Ability to stand and walk throughout work area approximately 95% of the workday

Ability to withstand exposure to weather elements – both extreme cold and heat approximately 95% of the workday

Able to perform physical tasks such as lifting, standing, walking, pushing, pulling, and moving patients via wheelchairs, wayfinding, and/or escorting

Ability to tolerate minimal exposures of odors from auto emissions/gasoline

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.