Whole Health Coordinator - AdventHealth PHSO Resources

All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: 8am-5pm Mon-Fri

Location: Virtual

The role you’ll contribute:

Under the direction of the Health Management leadership team the Whole Health Coordinator is a non-clinical role responsible for educating their assigned patients regarding available health care benefits and community resources; and making referrals to AdventHealth and community resources as needed. The Whole Health Coordinator will have frequent contact with patients, provider offices, and members of the interdisciplinary, collaborative team. In addition, The Whole Health Coordinator actively demonstrates outstanding customer service, escalates issues, barriers/challenges promptly, and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified

Performs skills necessary to create a high-quality patient experience, as reflected through acceptable satisfaction scores, quality monitoring, and patient feedback

Makes and receives phone calls; sends and receives emails; responds to emails and requests in a timely manner

Researches and distributes department approved community resources

Documents activities and progress in the electronic medical record in a timely manner and per defined policy and procedures

Keeps manager and other members of the collaborative care team informed of issues impacting access to care or barriers to achieving expected goals or outcomes

The expertise and experiences you’ll need to succeed :

Minimum qualifications:

High School Diploma or GED

At least two years of work experience in a healthcare or managed care environment

Preferred qualifications:

Bachelor’s in social work or

Community Health Worker or

Medical Assistant or

Licensed Practical Nurse

Certified Community Health Worker or

Medical Assistant or

Licensed Practical Nurse

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Population Health

Organization: AdventHealth PHSO Resources

Schedule: Full-time

Shift: 1 - Day

Req ID: 25004668

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.