"At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive."

The recruiting process for this position will start in January 2025.

Position Purpose: Support L.L.Bean’s Wholesale channel in achieving goals by assisting with order processing. Understand business needs, create and document operational and system processes to help standardize business practices in a reproducible and scalable way. Recommend or work on continuous improvement projects associated with Wholesale processes. 

Position based in Costa Rica.

Responsibilities

Receive, process & maintain Wholesale Customer Needs & PO’s. 

Provide process support to Wholesale Order processes.

Process Delivery Order Exceptions

Document existing processes, roles and responsibilities within the Wholesale team and in cases where the Wholesale team interacts with cross-functional partners.

Help create process in some cases where they do not exist today and assume ownership of select processes.

Establish and maintain policies & procedures and standard operating procedures (SOP’s).

Recommend enhancements that improve processes for productivity and controls.

Ability to mine, analyze and present data to drive informed decision making. Analyze data with the objective of responding to the needs of information. 

Understand and document existing and new processes by working with stakeholders. Identify pain points and improvement opportunities to provide process recommendations.

Run reports and tools showing performance of company's processes or supporting business processes. 

Make recommendations, work, or guide others on the improvement of existing procedures/ reports, decreasing time and steps to reproduce, by using the tools available.  Implement best practices, standardization, new concepts, and ideas.

Demonstrate advanced communication skills and provide exceptional customer service to business partners and customers. Be able to identify priorities of requests; respond in a prompt and accurate way to requests or questions from customers.  Communicate issues/concerns to leaders/capacity planner in a timely matter.

Assists with other projects as needed.

Assist with on-boarding process for new Wholesale accounts as needed.

Education: 4-Year bachelor’s degree in Industrial Engineering, Business Administration or related field

English Level: Advanced (C1)

Experience: 1+ years of experience

Skills and Qualifications

Advanced

Able to work in a fast paced, environment

Process-driven, detail-oriented and a linear/logical thinker

Good listener, collaborator and communicator

Able to work independently to pull together teams of people and facilitate productive discussions

Able to capture and synthesize the work being described; simplify the complex

Process Oriented

Self-development and learning desire

Innovation & Continuous Improvement mindset

Intermediate

Flexible and able to prioritize and adjust priorities.

Comfortable facilitating discussions and focusing team members on the task at hand.

A problem solver, who can help identify pain points and areas of opportunity but would not be responsible for determining solutions.

Technical skills

Business Knowledge

Customer Focus

"If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you!   At L.L.Bean, we believe the outdoors brings out the best in all of us.  We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote diversity, equity, inclusion, and sustainability."