We are looking for a talented individual who is able to immerse themselves into a multi-faceted operations environment and help delivery of our day to day as well as strategic operating agenda. 

As a Wholesale KYC Operations (WKO) Business Manager - Senior Associate in the KYC Client Office Team you will be responsible for supporting the EMEA business support agenda, including identifying and monitoring significant risks and ensuring compliance with operational policies, procedures, and legal/regulatory requirements. You will support the end-to-end WKO organization by providing management with sufficient information to understand and monitor key operational risks and regulatory activities/concerns. You will partner with critical stakeholders including WKO across regions, Policy, GFCC, Technology, and Exam Management to ensure alignment to firm standards. 

Job responsibilities

Develops and maintains strong knowledge of WKO policies, procedures, and operating model as well as systems/platforms used to carry out these activities Investigates and analyzes emerging issues, performs root cause analysis, and works with WKO teams to define and execute plans to resolve the issue Coordinates with regional/global teams to manage the EMEA renewal book of work and complete any LOB / regional transfers Completes weekly MI reporting as required across each LOB across New Business, Renewals and Remediations Contributes to the creation of a comprehensive inventory of risks and controls and work with stakeholders to ensure appropriate controls are designed and implemented Acts as subject matter expert within the KYC group to provide answers, advice and recommendations to stakeholders based on strong interpretation and application of guidance Supports implementation and execution of the teams guiding principles including Governance and Reporting, Risk Assessment and Evaluation, Issue Management and Remediation Contributes to ad hoc projects with the objective to improve the overall quality of the KYC framework Builds and develops strong partnerships, identifies challenges and eliminates roadblocks with all internal partners  Coordinates case prioritization, capacity planning, and assignment with our Global KYC Middle Office teams  Stays up to date of any changes to processes and procedures, regulatory change and ensure impacts are identified for in-progress requests 

Required qualifications, capabilities, and skills

Strong written and oral communication skills  Resilient interpersonal skills, ability to partner with internal stakeholders Ability to effectively communicate complex policy and operational concepts to both senior management and junior operational staff Logical, structured approach to planning, problem solving and decision-making Excellent organizational and time management skills  Excellent verbal, written, interpersonal and presentation skills Aptitude for learning new regulations, processes and technologies Ability to be flexible and follow tight deadlines