ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE

Join Our Community of Food People!

BASIC PURPOSE
The Clerk, Will Call will support all will call operations by meeting customer expectations and deadlines through pick-ups and courier service. The Clerk, Will Call will achieve high internal and external customer satisfaction by showing excellent customer service.

Ready to build a career with a company that’s leading the food service industry?

We help YOU make it! US FOODS® is one of the largest food distributors with a culture and history of promotion from within and unlimited career growth opportunities w/ ongoing job skills and leadership development training. 

US FOODS® has a lot to offer:  

Position pays $13.29 to $22.17

Work Schedule Monday- Friday, Occasional Saturdays starting in the early morning until finished 

US FOODS® is the company built on YOU Matter, where your hard work is rewarded 

We are committed to compensation, benefits that respect, and reward our employees for their dedication and hard work   

Paid Training AND Paid Overtime 

Service recognition and employee rewards 

Excellent Leadership   

BENEFITS START DAY ONE: Medical, dental, vision, 401(k) Plan, and Employee Stock Purchase Plan (ESPP) life insurance and paid parental leave.  

ESSENTIAL DUTIES AND RESPONSIBILITIES  

Process customer will call orders in the warehouse and validate that the correct product has been selected and is damage free to enable the will call option for customers.

Manage the will call invoices from the prior day to ensure that all will calls that were not picked up or were cancelled are returned to inventory. Assist in handing out product to customers as necessary.

Assist customers with alternative product for any out-of-stock item they need.

Assist and process all inbound and outbound couriers (Fedex, UPS, Airborne, Bus, DHL).

Manage all necessary product returns from customers to maintain proper customer service.

Maintain cleanliness of will call outer area, office, cooler, and freezer to manage the appearance of each space for customer satisfaction.

Coordinate with the transportation department on any inter-branch will calls or deliveries and any opportunities for the JIT truck to support internal operations.

Other duties as assigned by manager.

SUPERVISION:

N/A

RELATIONSHIPS

Internal: Transportations staff and managers, warehouse staff and managers, sales teams

External: Customers participating in will call, vendors and couriers both inbound and outbound

WORK ENVIRONMENT

The work will take place both in an office environment and indoor environments in a warehouse and outdoor environments just outside the warehouse. Normal warehouse environments include cooler and freezer areas where temperatures may be as low as -5 degrees. Outdoor environments will vary on location.

MINIMUM QUALIFICATIONS

Related Experience/Requirements:

Prior customer service experience required.

Knowledge/Skills/Abilities: 

Effective communication both verbally and in writing.

Excellent telephone and customer service ability.

Basic math, analytical, and organizational skills with attention to detail.

Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.

Problem solving and critical thinking abilities to solve problems of limited scope.

Conflict resolution skills.

Strong teamwork skills with the ability to support others in the department and division.

Education

High school diploma or GED/equivalent required.

PREFERRED QUALIFICATIONS

Prior warehouse or will call experience preferred.

Certifications/Training

Leadership experience and knowledge of POWM / POSS system and PIR.

PHYSICAL QUALIFICATIONS

Must be able to perform the following physical activities for described length of time:

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

STAND OCCASIONALLY

WALK OCCASIONALLY

DRIVE VEHICLE N/A

SIT FREQUENTLY

LIFT

1-10 lbs (Sedentary) OCCASIONALLY

11-20 lbs (Light) OCCASIONALLY

21-50 lbs (Medium) OCCASIONALLY

51-100 lbs (Heavy) N/A

Over 100 lbs (Very Heavy) N/A

CARRY

1-10 lbs (Sedentary) OCCASIONALLY

11-20 lbs (Light) OCCASIONALLY

21-50 lbs (Medium) OCCASIONALLY

51-100 lbs (Heavy) N/A

Over 100 lbs (Very Heavy) N/A

PUSH/PULL*1 OCCASIONALLY

CLIMB/BALANCE*2 OCCASIONALLY

STOOP/SQUAT OCCASIONALLY

KNEEL OCCASIONALLY

BEND OCCASIONALLY

REACH ABOVE SHOULDER FREQUENTLY

TWIST OCCASIONALLY

GRASP OBJECTS*3 REQUENTLY

MANIPULATE OBJECTS*4 REQUENTLY

MANUAL DEXTERITY*5 OCCASIONALLY

1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)

2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)

3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)

4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)

5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $13.29 and $22.17

As applicable, this role will also  receive overtime compensation.​​

​Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***