SUMMARY

Provide technical support to United States Army Institute of Surgical Research (USAISR), Joint Base San Antonio, Fort Sam Houston, TX for the Microsoft System Center Configuration Manager console and images and updates for Windows Servers and desktops. Responsible for providing day-to-day operational and software support for all SQL Server systems and databases.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

Responsible for providing day-to-day operational support and maintenance for the Microsoft System Center Configuration Manager console images and updates for Windows Servers and desktops. Responsible for providing day-to-day operational and software support for all Microsoft SQL Server systems and databases. Maintain Windows server and desktop configurations in compliance with established best practices. Provide for all functions associated with the implementation, operation, and maintenance of development, user acceptance testing and production environments using multiple Windows server products. Provide day-to-day administration of all development and experimental environments, monitoring, problem resolution, on-call support, and hands on involvement in supporting multiple Windows server products. Perform administration and maintenance functions in support of production, and development environments. Ensure server availability by providing server administration including performance monitoring, tuning, back up, and recovery on all servers. Maintain Windows servers and support systems for log monitoring, backup, and performance monitoring. Maintain backup and recovery plan on a daily, weekly and monthly basis. Manage user’s accounts and permissions for all servers, enterprise e-mail, and other systems access. Update software/hardware and apply security patches. Perform physical configuration, maintenance, repair and / or upgrade of desktop computer and peripheral hardware, firmware and specialty software configurations. Ensure all pertinent software patches and fixes are implemented on desktop systems and peripherals at time of release to end user. Maintain regular and punctual attendance. Perform other duties as assigned.

 

SUPERVISORY RESPONSIBILITIES

None.