Date: Feb 11, 2025 Location: San Juan-Cupey, US Company: Popular Workplace Type: Hybrid Wire Transfer Technician General Description The Wire Transfer Technician is responsible for performing operational support duties of the Wire TransferDepartment. Effectively process wire transfer instructions through the Wire Transfer System. Responsible foraccurate initiation, verification and releasing of Fedwire and SWIFT payments (incomings and outgoings) andbetween financial institutions to meet the established cutoff times. Ensure compliance with the Federal Reserveguidelines and all applicable laws and regulations. Monitors the status of wires including the OFAC queue, secureappropriate approvals and release wires according to established guidelines. Investigates and researchesinvestigations, claims and disputes, and suspicious or fraudulent transactions in accordance with state and federalregulations. Adheres to department guidelines, policies, procedures and regulatory requirements governing WireTransfer Operations while maintaining maximum level of accuracy, quality, timeliness of work and providingoptimum customer service and satisfaction. Essential Duties and Responsibilities + Process incoming/outgoing wire transfers at the request of customers. + Analyze the details of the transaction + Ensure the appropriate accounts are debited/ credited. + Review, transmit and process wires from different Exception Queues, as applicable. + Ensure that the transactions are preformed correctly to avoid errors. + Initiate wire investigations at the request of customers or banks. + Ensure customers inquiries are addressed timely andaccurately. + Reports exceptions to Department Supervisor. (Other duties may be assigned) Education Bachelor's degree completed from an accredited college or university. Experience Two-to-three-year previous banking operations experience, payment processing experience preferred; or equivalent combination of education and experience. Other Qualifications + Stay focused on main issues, prevent irrelevant issues or distractions from interfering with timely completion of assignments + Collect, research and complement data + Demonstrate attention to detail + Identify and resolve problems in a timely manner + Develop alternative solutions + Demonstrate excellent written and oral communication skills in Spanish and English + Excellent customer service skills + Domain of Office 365 programs (Outlook, Word and Excel) + Excellent computer typing speed and accuracy skills + Knowledge of banking laws and regulations, branch operations and/or foreign currency transactions is desired but not required. Values Passion for People Succeed Together Own Every Moment Build the Future Additional Requirements The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation. Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. ABOUT US Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds. We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events. If you have a disability or need more information about requesting an accommodation, please contact us atasesorialaboral@popular.com.This email inbox is monitored for such types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response. Are you ready for a rewarding career? Popular is an Equal Opportunity Employer Learn more about us at www.popular.com and keep updated with our latest job postings atwww.jobs.popular.com. Connect with us! LinkedIn (http://www.linkedin.com/company/banco-popular-de-puerto-rico) | Facebook (http://www.facebook.com/popular/) | Twitter (http://twitter.com/popular?lang=es) | Instagram (http://www.instagram.com/popular.pr?igshid=ykmhge270ti5communitybank/) If you are a California resident, pleaseclick hereto learn more about your privacy rights.