**Company Summary** DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. **Department Summary** Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents. **Job Duties and Responsibilities** **Key Responsibilities:** + Conceptualize complete solutions and coordinate effective decision-making + Manage program/project requirements, create designs, and provide documentation by utilizing Echostar specified tools and methodologies + Maintain active participation in the initiation, planning, monitoring/controlling, and closing phases of initiatives + Work with diverse teams across the organization to understand business objectives, plan and evaluate execution + Communicate regularly with other managers, the Director, Vice president, Senior Vice President, Senior Managers and other designated contacts + Stay current with changes with all lines of business, kpis and the needs of our internal customers and incorporate into project proposals + Manage the planning, development, design, and implementation of assigned program, including tracking schedules, issues, tasks and team members + Maintain standard practices and documentation to sustain programs + Actively and consistently support efforts to simplify and enhance the customer experience across the multiple brands of Boost Mobile through process improvement + Exercise expertise around products to provide Wireless SME support + Collaborate through partnership with cross functional teams to execute policy and program changes to support Boost Mobile expansion + Design and prioritize projects that drive CXO and Echostar strategic objectives + Create, coordinate and implement solutions for complex problems by identifying the key decision-maker(s) and those to be informed; integrate regulatory and operational needs; perform cost/benefit analysis; provide full trade-off analysis + Consciously create a workplace culture that is consistent with the overall organization and that emphasizes the identified mission, vision, guiding principles, and values of the organization + Ensure adherence to master plans and schedules, develop solutions to program problems, and direct work of others assigned to program from various groups + Influence team decisions by using a combination of data, observation, call listening, and agent feedback to discover and correct opportunities **Skills, Experience and Requirements** **Education and Experience:** + A bachelor's degree or 5+ years of relevant experience **Skills and Qualifications:** + Ability to achieve excellent results while working with ambiguous scopes and constantly changing priorities + Can create and deliver competitive and breakthrough strategies and plans + Self-motivation and ability to maintain a positive attitude in the most stressful situations + Can anticipate future consequences and trends accurately + Excellent written and verbal communication skills with the ability to write reports, business correspondence, and procedure documents related to training + Excellent organizational and time management skills + Delivers a technical message to a non-technical audience + Ability to define problems, collect data, establish facts, draw valid conclusions, and implement solutions independently + Some travel is standard for this role + Project Management experience is preferred + SQL experience is desirable **Salary Ranges** Compensation: $83,950.00/Year - $119,900.00/Year **Benefits** We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless. Please note that you may redact or remove any information that identifies age, date of birth or dates of school attendance/graduation from your application documents before submission and throughout our interview process.