Work Control Center Manager - Kings Bay, Georgia, USA

Kings Bay, Georgia, USA

1 day ago

Work Control Center Manager

Jacobs

The incumbent shall be responsible for maintaining an efficient and customer focused operation and ensuring work orders are processed through the full life cycle within a computerized maintenance management system (CMMS). This position works with Operations personnel to schedule and package work activities to maximize work efficiencies while minimizing contract resources. The Work Control Supervisor will develop meaningful trend/data reports for the use of all contract management personnel in evaluating business efficiencies and customer satisfaction.

Essential Duties & Job Functions\:

· Manages all incoming work orders and maintenance activities from Government personnel, to include distribution, tracking, data logging, filing, reporting, and archiving.

· Ensures compliance with prescribed business KPI’s that pertain to contract, staffing, and maintenance operations for facility infrastructure and elevators.

· Oversees planning and scheduling of support, maintenance and repair services, and minor fabrication or alteration work

· Oversees 24/7 customer service center ensuring trouble calls are inducted into CMMS system and emergency calls handled properly.

· Compiles, coordinates, reviews, and processes a large range of contract required records, reports, and submittals.

· Reviews, understands and offers SME advice on contract requirements based on the scope of work defined.

· Implements an effective scheduling system for all M&R, recurring, Indefinite Quantity, FMS, and Credit Card Work.

· Monitors and forecasts workload levels to complete maintenance and repair work orders.

· Tracks work order completion timeframes throughout the contract. Reports areas of non-compliance to Management.

· Trains personnel on technical, administrative, and safety items

· Implements procedures to ensure that work planning specifications and estimates are compatible with requirements

· Establishes unique work standards and implements methods and procedures to accomplish

assigned task.

· Compiles, coordinates, reviews, and processes a large range of contract-required records,

reports and submittals and provide other analytical information by extracting data from the work management system.

· Reviews service work order documents data for accuracy upon initial receipt from customer prior to issuance to the crafts workers and validates that labor and material requirements have been met upon close-out in the automated work management system.

· Maintains and updates key databases, which are required to accurately process all work

documents in the automated work management system

· Provides other analytical information by extracting data from the work management system.

· Ensures all data is accurate for use in developing the quarterly self-evaluation report that is required by the contract.

· Supervises and directs work schedules for department personnel, understands and works well with personnel under collective bargaining agreements. Makes recommendations as to the hiring, termination, advancement, promotion or any other status change of personnel.

· Inspects and diagnoses problems to determine corrective actions which will ensure a high level of professional, courteous customer service delivery at all times.

· Assists all contract management personnel with planning and determining work priorities including allocation/assignment of work associated with the CMMS.

· Ensures accuracy of incoming work order data, and proper classification of work order tickets prior to forwarding them to Operations for execution.

· Conducts random inspections to review work while in progress. Ensures procedures are being followed while meeting the highest level of customer service standards.

· Interfaces with external and internal customers as required maximizing productivity and minimizing lost time in a professional, pleasant and courteous manner.

· Reviews all incoming e-mails from customers and other inquiries and responds to them in a timely fashion with professional and intelligent responses.

· May occasionally be required to operate company owned motor vehicles.

· Adheres to the established Amentum safety and personnel policies and standard operating procedures.

· Performs other duties as assigned.

Accountable for\:

· Working with management personnel to identify corrective actions, outline work activities, and recommend improvements. Work independently thereafter in the completion of all assigned tasks.

· Maintaining in-depth working knowledge of Company’s systems and processes

· Handles escalated issues from clients

· Ensuring that all staff performs in a manner consistent with the company’s mission, vision, and values

· Providing leadership and management to employees on an as needed basis

· Timely completion and accuracy of all work

· Excellent communication skills, both oral and written.

· Excellent organizational skills.

· Dealing with a variety of people in a professional, courteous manner in diversified situations.

· Adherence to established Amentum safety policies and good industrial and office safety practices.

· Maintaining compliance with Amentum Standard Operating Procedures and Personnel policies and procedures.

· Timely and cost-effective performance of duties.

· Harmoniously working with other employees and customers.

· Skill in the use of MS Word and Excel at the intermediate or higher level.

· Exercising independent judgment and handling confidential information.