Welcome page Returning Candidate? Log back in! Work from Home-Patient Care Advocate Job Locations US-NY-Syracuse Posted Date 7 months ago(6/4/2024 1:13 PM) Requisition ID 2024-12717 # of Openings 9 Category Pharmacy Location : Location US-NY-Syracuse Overview

Scope of Responsibilities: Works under general supervision.  Follows standard procedures to accomplish assigned tasks.  May assist in orienting and training employees

 

Job Summary: Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.   

Responsibilities Responsible for accurate data entry of incoming prescriptions, if requiredResponsible for accurate selecting billing and shipping methods for incoming patient ordersCustomer service coverage for incoming calls and directing incoming calls to appropriate staff as neededDocument patient reported information into TherigySTMProvides resolution to customer service issues to ensure member satisfactionWork with members to provide resolution to payment related issues on accounts/ordersMaintain and keep reasonable production as determined by supervisor May assist in orienting and training new employeesResponsible for completing all mandatory and regulatory training programsPerform other duties as assigned Qualifications

Attendance Requirements:

Must be available, and on-time for scheduled work shifts. Must be able to work nights and weekends, as required.

 

Educational Requirements:

Minimum: High School Diploma or GEDPreferred: Pharmacy technician or related certification

 

Experience: 

Experience in a customer service-related fieldPreferred: 6-12 months experience as a pharmacy technician

 

Required (Mississippi Employees):

Registered with the State of Mississippi as a Pharmacy Technician

 

Special Conditions of Employment:

Drug testInitial and continuous exclusion and sanction/disciplinary monitoringAny and all additional eligibility requirements based on the specific position

 

Compensation

 

$15.84-17.69 per hour.

 

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.  

 

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.

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